Student Casual - Student Advisor for Student Living - Campus Services - Grade 2 - 900387
Student Casual - Student Advisor for Student Living - Campus Services - Grade 2 - 900387
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Job Description
Position Details
School or Department: Student Living
Location: University of Birmingham Edgbaston Birmingham UK
Grade: Grade 2
Hourly rate: 12.69 per hour plus holiday entitlement
Casual contract start: 16/06/2025 (Mandatory to work full time from 12th 22nd August)
Positions available: 40
Advert closing date: Friday 25th April 2025 23.59 p.m.
If we receive a high volume of applications then we may close this advert early. We recommend that you apply as soon as possible.
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond support them to succeed and celebrate their success.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on site.On campus we have a stateoftheart sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.
Find out more about thebenefits of working for the Universityof Birmingham
Background
The University of Birmingham currently provides accommodation for c7000 students who are a mix of undergraduate and postgraduate students from over 150 countries. Student Living is part of the Campus Services directorate at the University of Birmingham and provides accommodation services to every student whether they live in University owned accommodation or out in the surrounding private rented sector. Further information on Student Accommodation can be found on our web site at www.birmingham.ac/students/accommodation.
Role Summary
The Student Advisor for Student Living will provide customer focused administrative support within the Business Development Team within Student Living. This team delivers an accommodation service to all students and staff members of the University of Birmingham.The Student Living Hub located in the retail area of campus University Centre is a student facing service and where this post will mainly be based.
The team play a major role in ensuring university owned and partner accommodation bed spaces are fully occupied and that excellent customer care is always provided. The team handle accommodation applications for over 10000 students each year as well as providing advice information and support to students living in the private sector and is a liaison point for matters relating to the local community.
Student Living is often the first point of contact for prospective students so establishing their needs and providing them with relevant information paired with exemplary customer service is key in this role. This post holder may be asked to support on student recruitment activities such as Open Days and Offer Holder Days.
The post holder will provide support to several functions within the service including accommodation bookings transfers private sector contract checking and general advice responding to customer enquiries either inperson via the service desk or by telephone as well as completing a range of general administrative tasks.
The summer period is the busiest time for our service when we expect to handle over 9000 calls and 10000 service desk tickets across only a few weeks. The post holder will provide vital customer service and administrative support to the team working on accommodation bookings over this period.
Main duties
- Being part of a call centre responding to customer enquiries relating to a full range of accommodation issues over the phone as well as via the service desk; including complaints.
- Updating the student record database used by accommodation StarRez to ensure students records are kept up to date and that all correspondence is logged in an accurate and professional manner.
- Assisting The Business Development Team Student Living with the allocation of students and academic groups with specific requirements; ensuring the room attributes match the requirements.
- Ensuring the continuity of service by updating notes following customer enquiries.
- Maintain good knowledge of private accommodation options across Birmingham as a city. Information and training will be provided on this area.
- Generating references for students moving into the private sector.
- To abide by the University Health and Safety policies.
- To abide by all University policies and procedures including those relating to IT systems.
- To abide by all data protection legislation including adhering to customer confidentiality at all times.
- Ensure you provide an excellent customer service in line with our ethos.
- Ensure you are committed to contributing to the University wide sustainability strategy.
Person Specification
The successful candidate will have/be:
- Experience of working in an office administration or other similar role within a customer service/call centre environment is an advantage.
- Competent in IT skills and in using a variety of IT systems is an advantage (training on specific systems will be provided).
- Good clear and concise verbal and written communication skills are essential as you will be in regular communication with customers and colleagues.
- Good interpersonal skills and the ability to demonstrate a friendly and courteous manner towards both internal and external customers are essential.
- Ability to work with a wide range of people from culturally diverse backgrounds as well as an understanding of diversity and equality issues.
- Confident phone manner and an ability to work in a call centre environment.
- Good team working skills and the ability to work as part of a team of core and student staff.
For any informal queries please contact Sarina Dosanjh .
View our staff values and behaviourshere
Valuing excellence sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.
The University of Birmingham restricts all students to working up to 20 hours per week during term time. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT PGR or PhD student) you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this please be aware if you are an International student you will be required to apply to the Registry for the appropriate Authorised Absence.
You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.
To work you will need to carry out a right to work check.These checks will need to be completed prior to work commencing.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
