Assoc Implementation Specialist
Assoc Implementation Specialist
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$ 54000 - 69500
1 Vacancy
Job Description
Remote Position USA
About US
CDK Global is a leading provider of cloudbased software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloudbased software as a service (SaaS) platform enables dealerships to manage their endtoend business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visitwww.cdkglobal
AtCDK Global we are focused on connections that allow us to deliver worldclass software support and data insights. Our values define who we are and how we show up for each other our customers and our communities. Our values: StayCuriousOwnIt BeOpen CreatePossibilities
Position Summary
In this role youll be the driving force behind our customers implementation experience. Our customers are API Publishers and APP publishers that consists of ISVs Dealers and OEMs. The Associate Implementation Specialist is a client facing role that is responsible for facilitating the delivery and of onboarding and development services to customers users virtually.
The Associate Implementation Specialist performs system configuration activities ensures endtoend readiness of the implemented solution and monitors the onboarding process with a focus on minimizing time to value for the customer. Working independently or as part of a team; Associates initiate coordinate and facilitate onboarding and development plans while matching customer needs with purchased products. Associate Implementation Specialists resolve issues and/or escalate; accordingly employing CDK Global implementation processes and procedures. An Associate Implementation Specialist must be able to work in a fastpaced environment can spend long periods of time on investigating and coordinating with internal teams and have a passion for training virtually problem solving and a keen attention to detail and exceptional customer service skills. Must work well independently and need minimal supervision.
Responsibilities
Develops strong working relationships with crossfunctional team member
Performs other related duties as assigned.
Available to fulfill periodic weekend work requests
Queries customer to determine what functionality and configuration will satisfy the customers business needs and make appropriate recommendations
Proficient at verifying and validating setup configurations and data to ensure accuracy.
Execute tasks associated with onboarding and deploying customers (App & API publishers / vendors dealers OEMs and internal CDK teams) including setting up vendor access to test environments and preparing operational systems and documentation and communicating with customers.
Coordinates with crossfunctional teams to ensure that dealers data is onboarded to the centralized data repository.
Performs bulk subscription services for customers according to CDK policies.
Monitors and tracks customer activity in the application integration development cycle to enable data driven decisionmaking.
Provides technical support to internal teams at CDK and directs them to use established processes.
Provides product feedback and ideas for product improvements into Product Management.
Collaborates with crossfunctional team members to minimize timetovalue for the customer.
Analyzes operational processes systems and databases to provide operational insights and support data driven decisionmaking processes.
Acquires and maintains knowledge of integrated CDK applications.
Contributes to the collective knowledge base by submitting documentation of their research and findings.
Serves as an escalation point for production support issues escalated by Customer Care.
Contributes to the continuous improvement and documentation of organizational processes including the identification and documentation of standards and best practices related to their role on the team.
Develops strong working relationships with crossfunctional team members
Performs other related duties as assigned.
Available to fulfill periodic weekend work requests
Qualifications
Must possess strong organizational skills and be detail oriented.
Must possess strong written and verbal communication skills.
Must possess excellent analytical and troubleshooting skills.
Able to work independently on multiple projects and work efficiently and effectively to meet deadlines.
Must have the ability to effectively manage the expectations of stakeholders regarding project deliverables.
Experience working with a variety of databases analyzing data and creating reports to support data driven decisions.
Experience using JIRA to submit defects and product change requests and track progress on product changes.
Experience using SQL to access data in a relational database.
Experience using MS Excel to manipulate and prepare data to be used for a variety of purposes.
Experience creating and maintaining internal documentation on business processes.
Must be fast learner that is able to learn new systems tools and processes quickly.
Ability to train
Ability to Problem solve
Ability to resolve conflict
Ability to escalate timely
Ability to gather detailed requirements
Ability to successfully use internal tools (i.e. SalesForce etc.
Ability to work independently
Ability to confidently make decisions
Ability to plan
Ability to influence
Ability to communicate
Ability to adapt
Ability to help customers manage change
Ability to display empathy
Ability to perform basic math functions
Ability to manage time
Preferred Qualifications
Prefer experience with CDK applications including the Drive DMS.
Prefer experience within the Automotive Retail industry.
Prefer a bachelors degree in management information systems or related work experience
Salary Range: $54000 $69500
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation plans.We offer Medical dental and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
