Service Manager 60247
Service Manager 60247
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Job Description
Job Title: Service Manager
Location: UK Flexible Rregular Travel to Corsham Wiltshire
Compensation: Competitive Benefits
Role Type: Full time / Permanent
Role ID: SF60247
At Babcock were working to create a safe and secure world together and if you join us you can play your part as a Service Manager at the Corsham Wiltshire MoD site.
The role
As a Service Manager youll have a role thats out of the ordinary. This role will be part of a team delivering a service to Babcocks customers providing this unique capability wherever they need it globally.
Daytoday youll report to the Service Management Team Lead and play a pivotal role in supporting the contract to manage and operate Skynet the UK Ministry of Defences military satellite communications system and ground stations.
- Conducting service portfolio management including risk and profit and loss management.
- Internal and external stakeholder management.
- Facilitation of communications between service delivery support client representatives and service management (issue management).
- Developing services for the service catalogue.
- Coordinating Service Level Agreements (SLA) and Operational Level Agreements (OLA).
- Coordinating customer satisfaction surveys and leading actions plans to ensure continuous improvement.
This role is full time 37 hours per week and provides hybrid working arrangements.
Experience of the Service Manager
- Previous experience in a services role and understanding of service life cycle is desirable.
- Understanding and/or experience of Information Technology Infrastructure Library V3 or V4 (desirable though not essential).
- Understanding of commercial and/or satellite communications is advantageous for this role though not essential.
- Experience of change management risk management.
Qualifications for the Service Manager
- Project Management Qualification or Project Professional Qualification or equivalent (advantageous).
- Information Technology Infrastructure Library (advantageous).
- UK Driving Licence.
Security Clearance
The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth nationality current or former citizenship and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels GOV (www).
What We Offer
- Generous holiday allowance
- Matched contribution pension scheme with life assurance
- Access to a Digital GP annual health check and nutritional consultations through Aviva DigiCare
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10days special paid leave
- Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
- Be Kind Day enables employees to take one working days paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical mental and financial wellbeing
- Flexible working we give people more options to better integrate their work and personal life whilst ensuring that business needs are met
- Potential to develop skills
Babcock International
For over a century Babcock has helped to defend nations protect communities and build a better world. To continue we must adapt advance and be a sustainable business with a shared goal.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages please email with the subject header Reasonable adjustments requirement. Were committed to building an inclusive culture where everyones free to thrive. We are happy to talk about flexible working please ask about alternative patterns of work at interview.
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Required Experience:
Manager
Employment Type
Full Time
