Manager Of Customer Success
Manager Of Customer Success
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a fulltime remote role for a Manger of Customer Success. This position will be responsible for managing the Customer Success team as well as having a list of accounts to manage and support as well. This team is responsible for relationships with clients providing technical support and troubleshooting as needed and project management. The customer success managers will also be responsible for inside sales identifying opportunities for growth within existing accounts.
You will be joining a small company that creates and provides automated air travel booking and management technology to an array of leisure and commercial travel firms around the world. Current clients include EF Education Grand Circle Travel Gate 1 AAA Carnival and many more.
Key Responsibilities
- Effectively manage the Customer Success team providing training support and guidance as needed to help each team member perform well.
- Build and maintain excellent business relationships with all clients
- Ownership over assigned client accounts providing software support and guidance and execute strategic growth plans for the account.
- Forecast and track key account metrics
- Manage multiple client support requests prioritizing to meet client s needs
- Effectively document client interactions software issues and defects
- Analyze and recommend client business processes and best practices
- Provide the product team with client needs and feedback
- Train clients to use software effectively
- Plan and execute client implementations of software
- Daily monitoring of production software environments
- Participation in evening/weekend on call rotation
Benefits You Will Enjoy
- Comprehensive Benefits Package that will include Medical Dental and Life insurance plans
- Retirement Savings Plan with company match
- Paid Holidays
- Personal Time Off
- Flexible work environment
Requirements :
- Experience with the airline reservation processes the Global Distribution Systems and Passenger Name Records
- Strong analytical and troubleshooting skills
- Ability to work with and understand software functionality in detail
- Experience troubleshooting proprietary applications
- Ability to work independently utilizing time management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines
- Ability to research create and document requirements processes and technical specifications
- Skilled in partnering communication and negotiation in working with various teams and external partners
- Basic knowledge of SQL a plus and APIs a plus
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
