Access Center Representative
Access Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
*Minimum two 2 years of customer service work
*Experience working in a health care environment preferred
*Experience working in a contact center preferred
*Experience with Cerner and/or eClinical Works electronic health record preferred
*Ability to manage continuous inbound telephone calls in a contact center model
*Ability to prioritize calls and redirect emergent calls immediately following department protocols
*Ability to independently problem solve and meet patient and family needs
*Ability to effectively work in both a team environment and independently
*Ability to establish and maintain effective working relationships with provider patients families and employees
*Ability to effectively work in a remote environment and connect via multiple communication channels (phone email text etc.
*Ability to meet departmental quality production and scheduling and registration standards
*Skill in communicating with patients and families
*Skill in Microsoft Office
*Skill in written and oral communication
*Skill in data entry with minimal errors
Physical Demands
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The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates we carefully consider a wide range of factors including but not limited to market indicators for the specific role the skills education training credentials and experience of the candidate internal equity and organizational needs.
In addition to your salary this position may be eligible for medical dental vision retirement and other fringe benefits. Positions that require night weekend or oncall work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment drug screen background investigation and compliance with the U.S. Government Form I9 Employment Eligibility Verification.
Childrens Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race color creed sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.About Childrens Minnesota
Childrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children from before birth through young adulthood. An independent and notforprofit system since 1924 Childrens Minnesota is one system serving kids throughout the Upper Midwest at two freestanding hospitals nine primary care clinics multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region Childrens Minnesota is regularly ranked by U.S. News & World Report as a top childrens hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.
Childrens Minnesota is proud to be recognized by Modern Healthcare as one of 2023s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy care delivery and promoting diversity equity and inclusion in their organizations and the industry.
Position Summary
The Access Center Representative role serves as the first point of contact for patients seeking care in our Childrens Ambulatory Clinics. This role manages inbound and outbound calls and is responsible for providing outstanding customer service scheduling accurate and timely appointments responding to patient inquiries data entry of patient demographic and insurance information and other duties as needed. This position is a representative of Childrens Access Center which assists patients and families in accessing Childrens services.
Required Experience:
Unclear Seniority
Employment Type
Remote
Company Industry
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
