Senior Client Success Manager 12-month FTC
Senior Client Success Manager 12-month FTC
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1 Vacancy
Job Description
Unmind is the leading workplace wellbeing platform on a mission to create mentally healthy workplaces where employees can flourish.
Grounded in science and built for enterprise we drive peoplefirst performance at some of the worlds biggest brands including Uber Major League Baseball NHS Disney Standard Chartered Mediacom and British Airways.
Our services support the whole organization with datadriven performance insights for leaders training for managers wellbeing tools for all employees as well as access to a global network of accredited mental health practitioners.
Our internal standards are as high as those of our clients. Were an ambitious VC backed software business on the exhilarating 10100M phase of our growth journey. Its hard and rewarding work and were determined to be our very best case study along the way.
Unmind believe high performance will hinge on the powerful harmony between our relentless drive for results and creating an environment that elevates our peoples wellbeing. This wouldnt be possible without a dedication to our core values:
Be Human
Grow Your Mind
Innovate at Speed
Inspire & Impact
To learn more about our values what to expect when applying interviewing and working at Unmind and to find answers to common questions visit our FAQ page here.
Our DEI commitment
We strive to build a workplace that celebrates our differences where every Unminder feels included equal seen and heard. This is true regardless of your age race gender identity religion or belief marital or parental status disability neurodiversity or sexual orientation.
Were proud of our culture but not smug. So if theres anything we can do to make the hiring process more accessible just let us know when you apply or email .
The Role Senior Client Success Manager 12month FTC
Unmind is more than just a platform; we are a beacon of thoughtful dedication in the field of mental health and wellbeing. Our CS mission is clear: to foster both mentally and physically healthy sustainable teams that not only excel in performance but thrive in wellbeing. Through our platform we not only uplift our team but extend this commitment to every client we serve.
As a parental leave cover for a Senior Customer Success Manager at Unmind you will play a key role in driving commercial expansion customer retention and fostering deeprooted relationships across a portfolio of highvalue accounts. With a strong understanding of mental health and wellbeing in the workplace youll ensure that our customers continue to receive measurable value while also benefiting from a thoughtful longterm partnership that aligns with Unminds mission
Parental Leave Cover Key Responsibilities
As a parental leave cover you will be responsible for maintaining the success and momentum of our largest and most complex accounts in the Americas overseeing a $2.5M book of business. Your role will ensure continuity in strategic customer management retention and growth during this period.
Sustaining Commercial Growth:
Maintain visibility on expansion opportunities within the customer base ensuring a seamless approach to ongoing commercial initiatives. Work crossfunctionally with sales and marketing to support the of gotomarket strategies for new platform features or enhancements.
Ensuring Customer Retention:
Proactively manage client relationships to maintain high retention rates addressing potential challenges before they arise. Keep a strong focus on Net Revenue Retention (NRR) and customer advocacy efforts.
Nurturing Customer Relationships:
Continue to build and strengthen relationships with senior stakeholders across key accounts ensuring valuedriven engagement. Lead ongoing strategic planning sessions and workshops to reinforce trust and mutual success.
Acting as a Key Liaison:
Serve as a bridge between customers and internal teams ensuring a seamless flow of communication. Advocate for customer needs with product engineering and support teams keeping client priorities aligned with business objectives.
Maintaining Team Collaboration and Culture:
Work closely with the broader Customer Success and Commercial team to uphold a proactive customercentric culture. Contribute to knowledge sharing and best practices to support a smooth transition and continuity of service.
This role is pivotal in ensuring that key customer relationships and business objectives remain on track during the parental leave period.
Skills and Experience
We encourage you to remove education from your CV upon application as qualifications are not a driving factor in our decision making and we are committed to tackling educational inequality. We firmly believe that no one is the finished article and that there should be learning in every role you do. However some experience in the following is important for this position:
Min 5 years experience with experience in expansion and renewal management.
Demonstrable experience in understanding and contributing to commercial numbers highlighting a proven ability to impact growth and retention metrics positively.
Proficient in understanding the customer strategies and initiatives and how that can translate into actionable strategies for Unmind
Deep commitment to promoting mental and physical wellbeing both within the team and for our customers.
Strong crosscultural communication and interpersonal skills.
Benefits
At Unmind we believe in having a whole person approach and we hope that our benefits enhance the lives of Unminders helping them be happy healthy and fulfilled. You can see the full list of our benefits on our careers page but they include:
Private Medical Insurance for you and your family
Unmind Equity scheme
25 days annual leave plus your birthday day off and 2 celebration days
Flexible working including flexible use of Public Holidays and 3pm finishes on Fridays JuneAugust
Hybrid working from SoHo Works office in Meatpacking 1 team day a week)
1000 annual learning budget with 2 days learning leave
Monthly Gym Pass Subscription
Financial wellbeing support via Questis
Access to the Unmind platform including Talk book free unlimited sessions with a therapist or coach
Required Experience:
Manager
Employment Type
Full-Time
