Field Operations Manager
Field Operations Manager
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Job Description
- Key Responsibilities
On ground travel for minimum 15 to 20 days (intercity and interstate)
Operation based role which entails 70 Operational & 30 other duties to be performed on regular basis.
Managing business operations for the state including monitoring daily activities of the team
Role demands strong project management and coordination.
Responsible for adherence to budget/cost control company assets team productivity and taking necessary action for achieving desired results.
Preparing and executing detailed project plan in consultation with HO for smooth and timely
Defining performance metrics for team setting SLA KPI Quality agents and achieving the same
Ensuring SOP adherence during fieldwork & escalating deviations observed if any.
Providing regular feedback to HO on all aspects including nonquantitative areas of fieldwork suggesting necessary changes and taking corrective actions based on the ground situations.
Monitoring daily team performance sharing HO feedback with the team working on ground & implementing necessary changes
Accompanying teams while on survey and working along with them as a field observer and auditor
Coordinating with internal as well as external customers clients vendors etc. within the state
Identifying training needs of the team and coordinating with HO and regional trainer for conducting training sessions.
Driving a culture of performance quality and continuous improvement amongst the team
Recruitment of Regional Coordinators Field Research (team leaders) and Surveyors in line with business requirements
Requirements
Minimum 5 years of experience handling large field/ground force operations activities.
Experience in the BFSI segment / Insurance Logistics telecom Hospitality FMCG / FMCD Courier Company leaning Institute undertaking government projects NGO supporting programs of poor population Skill Development Projects Retail store set up across multiple locations sectors will be an added advantage.
Profile requires minimum 70 of traveling across states.
Should be fluent in the local language along with Hindi/English.
Minimum Graduate
Required Experience:
Manager
Employment Type
Full-Time
