Global Head of Workforce Management
Global Head of Workforce Management
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$ 130000 - 190000
1 Vacancy
Job Description
Location: Canton Massachusetts (Hybrid)
This is a hybrid position primarily based in Canton. Were committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office giving you the option to work remotely for some of your working week.Find out more at http://computershare/flex.
We give you a world of potential
We are on the lookout for a dynamic and resultsdriven Head of Workforce Management to join our leadership team and take charge of workforce planning scheduling and forecasting across both customerfacing and backoffice functions in a highenergy fastpaced environment.
As the Head of Global Workforce Management you will play a pivotal role in shaping and driving the strategic vision for workforce optimization ensuring seamless alignment between operational needs and business goals. Youll have the opportunity to lead a talented team and implement cuttingedge workforce management strategies that elevate service levels improve forecasting accuracy and boost operational efficiency at a global scale.
The ideal candidate is a visionary leader with a proven track record in Workforce Management (WFM) someone who thrives in complexity and has handson expertise in utilizing WFM tools and methodologies to drive measurable results. If youre passionate about optimizing people and processes while continuously pushing the boundaries of innovation this is your chance to make a major impact in a rapidly growing organization!
A role you will love
The Head of Workforce Management will develop and implement a strategic workforce plan that aligns with company goals client needs and customer demands while balancing operational efficiency and cost control. This role includes overseeing the design and deployment of AIdriven predictive models for forecasting and collaborating with technology teams to enhance workforce management tools. The position focuses on continuous process improvement by utilizing AIbased systems for scheduling and realtime adjustments as well as analyzing key metrics to identify operational enhancements. The leader will provide regular reporting on workforce trends and performance mentor a highperforming team and collaborate across departments to address workforce challenges. Additionally the role ensures compliance with labor laws industry regulations and internal policies through audits and assessments.
Key accountabilities:
Develop and execute a workforce strategy that aligns with business goals customer demands and servicelevel requirements. Analyze market trends customer behavior and internal data to anticipate workforce needs and optimize staffing levels for cost control and employee satisfaction.
Lead the design and implementation of AIenabled predictive models to accurately forecast shortterm midterm and longterm demand. Collaborate with technology teams to create and deploy advanced workforce management tools and dashboards.
Stay ahead of industry trends and technological advancements recommending cuttingedge solutions for workforce optimization and ensuring the business remains competitive.
Implement AIbased tools to automate forecasting scheduling and realtime workforce adjustments. Monitor key performance metrics such as productivity shrinkage and adherence to drive continuous operational improvements.
Utilize workforce management software and analytics platforms to generate actionable insights on workforce trends staffing gaps and overall operational performance.
Provide regular reports and presentations to senior leadership highlighting workforce metrics identifying improvement opportunities and offering strategic recommendations to enhance performance.
Build and lead a highperforming workforce management team fostering a culture of excellence. Mentor team members to drive continuous improvement and optimize processes.
Partner with HR Operations Legal and other departments to address workforce challenges implement solutions and ensure alignment with organizational goals.
Ensure compliance with labor laws industry regulations and company policies. Conduct audits and assessments to mitigate workforce management risks and maintain legal and operational integrity.
Proactively identify workforcerelated risks and implement strategies to minimize exposure to legal operational or financial risks associated with workforce management.
What will you bring to the role
This is a fantastic opportunity to join a team where you can make a genuine impact on how we work and help to shape the team.
Essential:
Bachelors degree in Business Administration Operations Management Data Analytics or a related field (MBA or equivalent is preferred)
Strong experience in workforce management within a complex highvolume environment preferably in financial services or a similar regulated industry
Proven track record in workforce planning scheduling and forecasting at a strategic level.
Demonstrated experience in deploying workforce management tools (e.g. Verint NICE Kronos or similar)
Strong command of data analysis and predictive modeling
Experience leading crossfunctional teams and managing change initiatives.
Rewards designed for you
Paid parental leave flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family including medical dental and vision.
Invest in your future with 401k matching and taxadvantaged flexible spending plans including healthcare dependent care and commuter.
Income protection. Our package includes short and longterm disability benefits life insurance and supplemental life insurance.
And more. Ours is a welcoming and closeknit community with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare visit http://computershare/careershub
Compensation. The base pay range for this role is $130000.00 $190000.00. This base pay range is specific to Canton MA and may not be applicable to other locations.
#LIKT1 #LIHybrid
Required Experience:
Exec
Employment Type
Full-Time
