Senior Manager Operational Risk Resilience Oversight
Senior Manager Operational Risk Resilience Oversight
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Job Description
The Senior Manager Operational Risk and Resilience Oversight (ORRO) will lead and support various risk programs to enhance Manulifes operational risk and resilience capability. With a focus on Risk & Controls Program and the RCSA Methodology the Senior Manager will support the initiative to revamp the Program and enhancing the methodology and approach to integrate key risks (IT Tech HR Finance etc. into the business process assessment. The Senior Manager will also lead the reporting to show effectiveness of the program escalate gaps and recommend actions.
The Senior Manager will work closely with segment risk teams and key business stakeholders (i.e. 1b) to provide guidance to better identify and manage current and emerging risks and demonstrating
appropriate risk behaviours and culture.
Position Responsibilities:
Support the revamp of the Risk and Controls Program and the RCSA Methodology. Create implementation plan and engagement model to get buyin from key stakeholders and risk partners to integrate key risks into the business processes.
Lead and own the templates guidelines to support the business and segment risks in performing and reviewing the outputs.
Design KPIs/KRIs to demonstrate the effectiveness of the program providing linking to other risk management tools such as operational risk events incidents scenario testing results etc.
Where applicable provide oversight and challenge over the of risk programs such as RCSA Operational Risk Events etc. as well as its reporting capabilities and process.
Education and training should have a particular focus on integrating with their existing risk resilience and compliance processes to help ensure sustainability and avoid duplication of effort.
Share key information including risk exposures resilience posture and maturity loss data and risk
management/control best practices to various business operations and technology contacts to facilitate sharing of learnings.
Required Qualifications:
Business and technology risk and resilience experience within a large Financial Institution
Minimum 68 years of experience in operational risk management technology operations or compliance background
University undergraduate degree with a relevant advanced professional designation preferred
(e.g. MBA Finance Risk Actuarial Technology)
Solid experience in designing implementing and validating the effectiveness risk programs across different layers.
Strong written and oral communication skills including ability to translate complex technical issues into fundamental concepts.
Excellent analytical and problemsolving skills with ability to think strategically Excellent problemsolving skills ability to see the big pictures with high attention to critical details.
Selfstarter with the ability to work with little guidance
Good understanding of regulatory requirements and experienced in detailed analysis on interpretations.
Very strong leadership communication and influencing skills are a must.
Proven track record of being a collaborative and transformative leader.
Strong project management skills and experience. Will manage multiple initiatives across many different teams. The ability to get meaningful participation and support from many different resources and other departments will be critical to success.
Highly developed business acumen with a pragmatic approach to solving problems and implementing solutions. Act as a consultant to the businesses and assist in designing approaches to the implementation of the ORRO Framework that work for each business
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Primary Location
Working Arrangement
Salary range is expected to be between
$86250.00 CAD $155250.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
Senior Manager
Employment Type
Full-Time
