Police Dispatcher
Police Dispatcher
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Job Description
What We Are Looking For
The Dispatcher serves the Baylor community by answeringemergency and nonemergency calls and relays information to the correct person and dispatches emergency personnel as appropriate. This position serves within the Department of Public Safety and reports to the Baylor Police Departments Communication Supervisor. Additionally thispositionworks closely with the other members of the Baylor PD campus constituents andother external first responders.
- Applicants must be currently authorized to work in the United States on a fulltime basis.
This is a full time position with Baylors full benefits package. Shifts may include days afternoons or overnight schedules including weekend and some holidays. Schedules are assigned after the candidate successfully completes the Baylor Police Department Communication Centers training program
The successful candidate will have the ability to:
- Relate to all members of the Baylor community
- Communicate clearly and concisely and relay details accurately.
- Demonstrate good judgment under pressure
- Handle multiple tasks simultaneously
- Deal tactfully and courteously with the public
- Obtain information from emotional or angry callers.
- Actively listen to callers and quickly determine the callers needs and proper Police Department response
- Operate a personal computer utilizing standard and specialized software and entering information with speed and accuracy.
Dispatcher Qualifications
- All applicants shall possess a minimum of a high school diploma or GED associate degree preferred.
- Applicants must be a minimum of 21 years of age at the time of their appointment with the Baylor University Police Department .
- One year of clerical and computer experience two years of relevant work experience is preferred.
- The applicant must possess a valid Texas Drivers License.
- Within one year of hire the candidate must complete all training required by the Texas Commission on Law Enforcement (TCOLE) and pass the States licensing exam. Current certification through TCOLE as a telecommunicator (dispatcher) is preferred.
- Applicants must meet all Texas Commission on Law enforcement licensing standards set forth in the Texas Commission on Law Enforcement Statutes and Rules Handbook Chapter 217; 217.1. Minimum Standards for Enrollment and Initial Licensure.
- Applicants must have an active Christian faith.
What You Will Do
Job Duties
- Answers emergency and nonemergency calls for police fire personal assistance and emergency medical assistance and determines and dispatches appropriate resources to handle the incident.
- Relays pertinent information to law enforcement and public safety personnel in a concise organized and understandable manner.
- Monitors radio channels and provides immediate information and assistance to police and other first responders.
- Enters call information into Computer Aided Dispatch records management system.
- Handles incidents to help ensure the safety of police officers and other first responders.
- Assists police officers by performing inquiries through the National Crime Information Center (NCIC) and Texas Law Enforcement Telecommunications System (TLETS).
- Maintains and updates a variety of computer databases resource management systems and files; enters edits and retrieves data.
- Maintains the integrity professionalism values and goals of the Baylor Police Department and Baylor University by complying with all policies and regulations
Additional details pertaining to the position:
- Answer the telephone and relay all information to the correct persons or dispatch officers as appropriate
- Ensure officers receive accurate information when alarm calls are dispatched
- Monitor the police radio and generate call sheets to document police officer activity
- Assist officers with proper recording of information
- Ensure compliance with all state and federal regulations regarding the criminal justice systems used in the Dispatch Center
- Mentor and train newly hired dispatchers
- Maintain all manuals and promote systematic manual updates and reviews
- Make wanted checks on vehicles persons and articles as requested by officers
- Be aware of emergency call lists emergency procedures and all related information
- Prepare to take appropriate action to activate Baylor emergency notification system
- Perform all other duties as assigned to support Baylors mission
- Ability to comply with University policies
- Maintain regular and punctual attendance
What You Can Expect
As part of the Baylor family eligible employees receive a comprehensive benefits package that includes medical dental and vision insurance generous time off tuition remission and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your familys wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more go toBaylor Benefits & Advantages.
Explore & Engage
Learn more aboutBaylorand our strategic visionBaylor in Deeds. Also explore our great hometown ofWacoand the many opportunities toengage locally. If you are new to Central TexasThis is Waco!
Employment Type
Full-Time
