Sr Customer Service Representative
Sr Customer Service Representative
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Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
OfficeJob Description
Candidate Requirement:
Education & Experience levels:
- Graduate with 67 years experience in core customer service function
Nature of experience:
Order Management Experience in core Customer Service.
Proven Customer Service/Customer Care experience.
Track record of overachieving quota.
Strong phone contact handling skills Good Email writing skills and active listening.
Familiar with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication skills.
Ability to multitask prioritize and manage time effectively.
Working knowledge in customs bonded warehouse would be additional advantage
Knowledge Required:
Order Management Experience in core Customer Service handling end to end transactions in Quote to Cash.
Skills:
Order Management Customer Service Issue resolution Customer retention Listening Skills Phone Skills Email Etiquettes Resolving Conflict Multitask Positive Attitude Attention to Detail People Oriented Analysis Problem Solving Adaptability Ability to Work Under Pressure Computer Skills.
Required Experience:
Senior IC
Employment Type
Full-Time
