Customer Care Representative
Customer Care Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Purpose
As a customer care representative you will be the first point of contact for the company in relation to the Lead Replacement programme. The duties will include offering administrative support to Planning. You will answer inbound and make outbound telephone calls. You will also coordinate other activities including distributing correspondence and provide administrative support to the lead replacement teams working closely with the Planning Team.
Specific Responsibilities
- Manage the inbound and outbound customer contacts
- Arrange survey dates
- Manage correspondence by answering emails
- Liaise with Client for a coordinated customer engagement approach
- Update the clients systems (CC&B) SharePoint
- Carryout Close the Loop calls
- Photocopy scan and file appropriate documents as needed
- Respond to stage 1 complaints
- Any other duties deemed appropriate
We we need from you
Thrive within United Livings values and culture of relentlessly striving to excellence through:
- Doing the right thing
- Raising the bar
- Positive attitude and energetic pace
- Excellent interpersonal and communication skills
- Integrity
- Ability to make things happen starter/finisher
- Tact and the ability to deal with difficult situations
- Experience in a customer service role or similar
- I.T literate particularly Microsoft Office and Excel
- Well-developed verbal and written communication skills
- Team Player but also comfortable working alone
- Understands the need for respect sensitivity and discretion in a public facing role
- Some flexibility of working hours may be required
- Self-motivated enthusiastic and calm under pressure
Additional Information :
Competitive salary based on experience.
Comprehensive benefits package
Opportunities for career growth and development.
If youre looking for a challenging and rewarding role in a fast-paced procurement team we invite you to apply and join United Living Group in our mission to create a connected sustainable future.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
