Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Efficiently manage designated customer base liaising with customers regarding orders dealing with delivery enquiries and providing information to proactively support customers and meet their needs
- Checking and processing customer orders/sales orders/prototypes including inputting orders into MRP (Material Requirement Planning) system
- Resolving price queries either with customers direct or with Regional Sales Managers before processing begins ensuring quoted prices are implemented where necessary
- Investigate coordinate and resolve pricing issues credits and invoice issues
- Act as an account management specialist managing client accounts taking steps to grow the clients spend.
- Liaise with internal staff across a range of departments to ensure timely processing /shipping of customer orders and resolution of queries
- Ensure customer handover information is up to date in readiness for any absences
- Access Customer Websites as requested by the customers to carry out tasks eg downloading orders/schedules confirming shipping dates requesting changes to shipping dates monitoring investigating and reporting on delivery performance.
- Maintain/manage Business Management System certification (ISOand PED directive)
- Liaise with Regional Sales Managers about customer trends market information and feedback/supply chain to management as necessary to report back to department Manager.
- Manage all aspects of the customer order book including reporting and feedback as required
Qualifications :
- Customer services background and experience preferred
- Computer literate with sound knowledge of Microsoft packages
- Proficient in use of EDI (Electronic Data Interchange) & MRP (Material Requirement Planning) systems preferred
- Background in Engineering/Manufacturing environment preferred
- Presentation skills desirable
- Project Management experience
- Strong analytical and problem-solving skills with a track record of identifying solutions and delivering recommendations
- Able to work accurately with attention to detail
- Proven communication skills with the ability to communicate at all levels
- Excellent interpersonal skills able to develop strong professional relationships with colleagues and customers
- Strong organizational skills with the ability to prioritize a number of activities
- Effective written skills with the ability to provide concise and clear information
- Enthusiastic team player who can demonstrate initiative consistently and demonstrate flexibility
- Self-motivated displaying a willingness to learn capable of multi-tasking and comfortable when working under pressure
Additional Information :
Your future job role offers you:
A wide variety of interesting and challenging tasks. Benefits and services employee discounts various sports and health opportunities on-site parking room for creativity.
You will be required to evidence your right to work in the UK as we are unable to sponsor the employment of international workers in this role. International applicants would not be provided with a Skilled Worker visa for this role and will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
