Customer Care Advocate II
Customer Care Advocate II
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Job Description
Position: Customer Care Advocate II
Reports To: Manager I Operations Business Unit
Location: Warren MI
Remote Type: Onsite
Scope of role
Formsprag Clutch is looking for a customeroriented service representative to serve as the primary point of contact for all Aerospace customer needs.
Key Responsibilities
Manage handling of all Aerospace customer orders
Enters customer forecast and firm orders into company MRP platform as well as maintains internal database or records
Utilizes Customerspecific webbased portals for exchange of customer order information
Investigates and reports on production capabilities for new orders and expediting existing orders
Coordinates export licensing requirements
Assists in the implementation of Aerospace customer rebuild and return orders
Excellent organizational skills and attention to detail
Must possess excellent communication skills both written and oral
Ability to multitask and adapt to rapidly changing task prioritization
Mustdemonstrate professional phone etiquette skills when communicating with customers and sales representatives
Other duties as assigned
This position is subject to the International Traffic in Arms Regulations (ITAR). As a result all applicants must be U.S. Persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen U.S. Permanent Resident (i.e. Green Card Holder
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
The successful candidate will have proven experience
High school degree or GED required
A minimum of two years proven customer support experience or experience as a client service representative
Experience in a manufacturing environment preferred
Experience with SAP or another Enterprise Resource Planning (ERP) system preferred
Familiarity with CRM systems and practices preferred
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills
Ability to multitask prioritize and manage time effectively
Proficient in the use of Microsoft Office software
#LIOnsite #LIAB1
Benefits
Medical Dental Vision and Prescription Drug Coverage
Spending accounts (HSA Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
About Regal Rexnord
Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.
The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit RegalRexnord.
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity age ancestry national origin marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan or policy statement please email . If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email .
Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (Regal Rexnord) do not accept unsolicited resumes or calls from thirdparty recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition Regal Rexnord will not consider or approve payment to any thirdparties for hires made.
Employment Type
Full-Time
