Client Success Specialist
Client Success Specialist
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Job Description
About Us
Ventra is a leading business solutions provider for facilitybased physicians practicing anesthesia emergency medicine hospital medicine pathology and radiology. Focused on Revenue Cycle Management Ventra partners with private practices hospitals health systems and ambulatory surgery centers to deliver transparent and datadriven solutions that solve the most complex revenue and reimbursement issues enabling clinicians to focus on providing outstanding care to their patients and communities.
Job Summary
- Under direct supervision the Client Success Specialist conducts regular reviews of the service and cash collections for client identifies problems and proposes and implements solutions
Essential Functions and Tasks
- Serves as first point of contact between clients and Ventra Health
- Develops account relationships with client. Establishes position as a strong partnership and longterm customer ally
- Works directly with the client on occasion which includes physicians administrative staff hospital staff chart coordinators insurance companies employers and patients
- Participates in calls with the Regional Practice Administrator to establish regular communication with clients regarding outstanding issues and program performance
- Addresses basic client issues and offers potential solutions to clients
- Reports major client issues to leadership and makes aware of potential threats/opportunities
- Completes postmeeting reports and summaries
Education and Experience Requirements
- High School Diploma or Equivalent. Some college preferred
- One 1 year of physician billing hospital billing or vendor management experience in revenue cycle functions
Knowledge Skills and Abilities
- Knowledge of Hospital Medicine Coding
- Knowledge of requirements of medical record documentation
- Knowledge of medical terminology and anatomy
- Knowledge of how and when to involve key players and effectively use internal employer resources to provide the best solution
- Strong relationship development skills
- Strong oral written and interpersonal communication skills
- Strong word processing spreadsheet database and presentation software skills
- Strong analytical skills
- Strong decisionmaking skills
- Strong problemsolving skills
- Strong organizational skills
- Strong time management skills
- Strong mathematical skills in addition subtraction multiplication and division of whole numbers and fractions; computing percentages; and working with decimals
- Ability to effectively present information and respond to questions from groups of executives managers clients and customers
- Ability to work well under pressure
- Ability to work independently
- Ability to take initiative and effectively troubleshoot while focusing on innovative solutions
- Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately
- Ability to remain flexible and work within a collaborative and fast paced environment
- Ability to effectively communicate with all levels
- Ability to communicate with diverse personalities in a tactful mature and professional manner
Ventra Health
Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates and all qualified applicants will receive consideration for employment without regard to race color ethnicity religion sex age national origin disability sexual orientation gender identity and expression or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities as needed to assist them in performing essential job functions.
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.
Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services.These scammers may attempt to conduct fake interviews solicit personal information and in some cases have sent fraudulent offer letters.
To protect yourself verify any communication you receive by contacting us directly through our official channels. If you have any doubts please contact us at to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth/careers/.
Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth/statementofaccessibility/.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
