Chromatography Field Service Engineer
Chromatography Field Service Engineer
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Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
Able to lift 40 lbs. without assistance Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc. Will work with hazardous/toxic materialsJob Description
Unity Lab Services (ULS) a part of Thermo Fisher Scientific provides integrated solutions instrument and enterprise services to our customers. The Field Service Engineer is responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Chromatography and Mass Spectrometry systems including installation repairs preventative maintenance and instrument qualifications. Our ideal candidate will be customer oriented an advocate for Thermo Fisher Scientific in customer laboratories and be eager to drive growth.
Location: The territory primarily covers the East Bay Area and surrounding areas with travel required.
Responsibilities:
- Perform onsite installation repair maintenance and qualifications.
- Must be clientfocused working in conjunction with other ULS teams and Sales
- Must be proficient with the use of customer management software to track service calls manage parts inventories and complete job tasks
- Review reports and documentation from customers and inspect malfunctioning product to pinpoint nature and scope of problem
- Analyze review and inspection findings to understand source of problem and recommends repair replacement or other corrective action
- Coordinate problem resolution with engineering customer service and other personnel to expedite repairs
- Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees including both team members and customers
- Other duties may be assigned
Minimum Qualifications:
- High school diploma or GED equivalent required with handson experience with Chromatography and Mass Spectrometry systems
- Bachelors Degree in Chemistry Sciences or related field preferred
- 3 or more years handson experience as a Service Engineer particularly working with analytical instrumentation or 3 or more years relevant proven experience
- equivalent experience
- Effective interpersonal skills and ability to establish good customer rapport are critical
- Ability to prioritize service requests and produce clear and concise documentation
- Ability to work independently within a customer location
- Must be available to travel overnight up to 70 within the territory or other areas as the need arises
Essential Functions and Physical Requirements:
- Ability to safely lift 50 Lbs with assistance on occasion.
- Ability to safely lift and carry 2530 Lbs continuously throughout the day.
- Ability to bend squat stretch and reach every day in a service function.
- Maintain a valid drivers license and safe driving record
- This position has not been approved for relocation.
Compensation and Benefits
The hourly pay range estimated for this position based in California is $44.00$58.00.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave 3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short and longterm disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Employment Type
Full-Time
Key Skills
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