RRSr Analyst I Infrastructure Services
RRSr Analyst I Infrastructure Services
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Job Description
Job Description:
Key Responsibilities:
- CMDB Management & Maintenance:
- Oversee the design implementation and continuous improvement of the ServiceNow CMDB.
- Ensure the accuracy and completeness of CI (Configuration Item) data through audits and reconciliation.
- Establish and enforce data governance policies and standards for CMDB.
- Configuration Management Process Ownership:
- Define and implement configuration management processes policies and procedures.
- Collaborate with IT and business stakeholders to align CMDB data with organizational needs.
- Monitor and resolve issues related to CMDB performance and compliance.
- Integration and Automation:
- Lead integration of CMDB with other ITSM/ITOM modules such as Incident Problem Change and Asset Management.
- Develop and manage automation workflows to enhance CMDB data population and updates.
- ServiceNow Expertise:
- Leverage deep knowledge of ServiceNow CMDB architecture modules and capabilities.
- Provide technical expertise in designing CMDB structures and service models.
- Stay updated on ServiceNow platform enhancements and best practices.
- Reporting and Insights:
- Develop dashboards and reports to monitor CMDB health and usage metrics.
- Provide insights to IT and business teams to drive improvements in IT operations and services.
Qualifications:
Education and Certifications:
- Bachelors degree in Computer Science Information Systems or a related field.
- ServiceNow CMDB MicroCertification (mandatory).
- ITIL Foundation Certification (preferred).
Experience:
- 10 years of overall IT experience with 45 years dedicated to CMDB management and configuration analysis.
- Strong expertise in ServiceNow CMDB implementation and maintenance.
- Proven track record in designing and implementing configuration management processes.
Technical Skills:
- Proficiency in ServiceNow platform especially CMDB Discovery and ITOM modules.
- Strong understanding of ITIL processes especially Configuration Asset and Change Management.
- Handson experience with scripting languages and automation tools used in ServiceNow.
- Experience integrating CMDB with monitoring event management and other IT tools.
Soft Skills:
- Strong analytical and problemsolving skills with attention to detail.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and collaboratively in a fastpaced environment.
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Required Experience:
Senior IC
Employment Type
Full-Time
