CFE Consultant 418308
CFE Consultant 418308
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
This team is working for US customers (Working hours: 6:00 PM 3:00 AM IST)
What youll do
As a CFE Consultant you will work with a portfolio of customers primarily in the North America region. You will work as a subject matter expert communicating a variety of topics ranging from data collection for creation of site reviews to support tickets to projects. You will do site analysis data collection manage and maintain customer configurations and other valueadded services for care services for the customer.
Understand your clients business requirements in order to compile a site review document support configuration and data collection requirements exceed client expectations.
You will Support site reviews complete data gathering for supporting site review activities
As requested communicate (via phone chat or online case/email/project) with the client discussing goals priorities product roadmap monthly releases and positioning additional services for identified gaps.
Support front line consultants (Select care managers account managers etc. for ensuring consistent data collection for site analysis.
Provide assistance to the frontline managers on their data needs.
Make yourself consistently available to assist with customer requests (research respond and act) as needed for your customers.
What you bring
Support front line consultants (Select care managers account managers etc. for ensuring consistent data collection for site analysis.
Provide assistance to the frontline managers on their data needs.
Make yourself consistently available to assist with customer requests (research respond and act) as needed for your portfolio of customers.
Coordinate conference calls with customers and SAP Concur technical resources to expedite troubleshooting when needed.
Work on Customer issues cases and support in communicating accordingly with R&D teams.
Excellent communication and presentation skills
Analysis and troubleshooting skills
Excellent knowledge on SQL Python and any other programing languages will be given preference.
Ability to be able to manage and deliver small projects where SAP Concur features will be implemented
Meet your team
- Managing care services customer working for US customers (Working hours: 6:00 PM 3:00 AM IST)
- Concur select care services team is a shared services team which works with mainly large North American customers who have procured the highly premium Select Care or Advanced Care service.
- This team support Select care managers in all aspects of select care life cycle.
- The work goes beyond the boundaries of care services it involves working on cases and projects as deemed necessary depending on volume
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 418308 Work Area: Consulting and Professional Services Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.
Required Experience:
Contract
Employment Type
Full-Time
