Seasonal Client Support Specialist- Portsmouth NH

PlaneSense Inc. which manages and operates a large fleet of Pilatus PC12 & PC24 aircraft on behalf of fractional share owners seeks to hire a highly capable and selfmotivated person for the seasonal position of Seasonal Client Support Specialist in Portsmouth NH. This position performs a complete spectrum of aviationrelated crew and customer serviceoriented tasks within its Flight Operations Center (FOC).

This would be a fulltime seasonal position from MayAugust 2025. This is a great opportunity for those looking for summer employment such as individuals with open availability during school breaks.

The primary function of the Seasonal Client Support Specialist is to ensure our FOC staff is adequately supported during the busiest periods of the year. The Seasonal Client Support Specialist is responsible for providing all necessary support to the FOC staff for daily operations. This position will also provide operational support to our Owner Services team while working in an exciting and dynamic environment. Specifically this support may include but is not limited to the following:

• Providing logistical support for catering ground transportation and other client requests
• Reviewing FAA notices and temporary flight restrictions and Special Events
• Coordination with airports and FBOs
• Interacting directly with the Owner Service and Scheduling teams

Essential Duties and Responsibilities include the following. Other duties may be assigned:

Candidates should be highly capable and selfmotivated. As well as being able to successfully manage a variety of aviation responsibilities in a fast paced and dynamic environment. Although this position is seasonal it is designed for potential strategic growth for the selected candidates. Ideal candidates are task driven and mission oriented.

Duties include but are not limited to:

• Providing logistical support to include transportation vendor communication and catering.
• Reviewing FAA notices and temporary flight restrictions and Special Events
• Ensuring all necessary documents required for daily operations are stored appropriately and missing information is communicated to the team or requested with the client
• Proactively identifying and informing the necessary parties of issues such as weather airport closures and ATC/FAA Delays and Special Events.
• Assisting with flight bookings and trip reviews
• Working with Reservations and Owner Services teams to assist with clients travel needs and logistics
• Other duties as assigned by the Client Service Program Manager or Director of Client Experience

Qualifications:

• Aviation or travel industry experience or interest is preferred but not required.
• Ability to provide exceptional customer service to vendors and external customers.
• Experience with Microsoft Office and other commonly used software
• Ability to learn industry specific software imperative.
• Adequate oral and written skills required.
• Proper phone etiquette imperative.
• Must be able to work independently and collaborate with team members.
• Must be able to work early mornings late nights weekends and holidays.
• Ability to concentrate in a fast paced and constantly fluid environment.
• Individuals with an optimal outlook who enjoy the unexpected and work well under pressure are strongly encouraged to apply.

Education and/or Experience:

• High School degree preferred but not required
• Customer Service Experience preferred

Computer Skills:

• Microsoft Office
• Edge or Google Chrome
• Ability to learn and operate PlaneSense specific software

Schedules: (Subject to change)

• Sunday Wednesday 8:00AM 6:00PM.
• Wednesday Saturday 8:00AM 6:00PM

*Qualified candidates must be able to reliably commute to or relocate to Portsmouth NH.

**Qualified candidates must be available to work any of these schedules.

PlaneSense Inc. provides a clean work environment excellent benefit package and competitive compensation. We offer equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex (including pregnancy childbirth and related medical conditions sexual orientation or gender identity) national origin age disability veteran status or genetics. In addition to federal law requirements PlaneSense Inc. complies with applicable state and local laws governing nondiscrimination in employment.

If you require reasonable accommodation to complete an employment application participate in an interview complete preemployment testing or otherwise take part in the employee selection process please contact.

Compensation for this position will be discussed in detail during the interview process. Candidates applying from a state or locality that requires salary disclosure may request this information by contacting