Customer Success Manager
Customer Success Manager
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$ 168397 - 199700
1 Vacancy
Job Description
To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Were Salesforce the Customer Company inspiring the future of business with AI Data CRM. Leading with our core values we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer too driving your performance and career growth charting new paths and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place.
Salesforce Inc. seeks Customer Success Manager in San Francisco CA:
Job Duties: Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities act as an internal authority on the customers key value drivers and needs and act as an internal point of contact between the customer and internal partners. Track the internal root cause analysis efforts to provide the customer with a description of the cause and future prevention actions following infrastructure incidents that impact customers. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. Coordinate the completion of the Signature Success catalog of services as required for the customer by providing timely proactive Salesforce feature guidance based on the areas of interest for the customer. Act as an advisor to customers for the adoption of new features of Salesforces annual release schedules and identify potential challenges and risks to the customers implementation reinforcing to the customer the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance. Be accountable for ensuring all collaborators understand the value of Signature Success so that customers continue to renew the same. Provide regular updates and communications to key customer contacts during infrastructure service degradations or disruptions that occur during normal business hours. Partner with internal teams like Signature Support delivery and the Critical Incident Center for afterhours coordination. HQ address additionally encompasses the following Salesforce locations in San Francisco: 350 Mission Street 415 Mission Street and 50 Fremont Street. The permanent position may be offered at any of these locations in San Francisco. Telecommuting is an option. Some travel to Salesforce offices may be required.
Minimum Requirements: Masters degree (or its foreign degree equivalent) in Computer Science Engineering (any field) or a related quantitative discipline and two 2 years of experience in the job offered or in any occupation in related field.
Special Skill Requirements: 1 Oracle 2 Salesforce 3 SaaS 4 ERP 5 B2B 6 B2C 7 data integration 8 process management 9 data modeling 10 endtoend APIs 11 business technology optimization 12 program or project management. Any suitable combination of education training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.
Salary: $168397.00 $199700.00 per annum.
Certain roles may be eligible for incentive compensation equity and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.
Submit a resume using the apply button on this posting or by email at: at Job#. Salesforce is an Equal Opportunity & Affirmative Action Employer.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of nondiscrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace thats inclusive and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit competence and qualifications without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law. This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey. It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between. Recruiting hiring and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation benefits promotions transfers reduction in workforce recall training and education.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Salesforce will consider for employment qualified applicants with arrest and conviction records.For New Yorkbased roles the base salary hiring range for this position is $168397 to $199700.For Coloradobased roles the base salary hiring range for this position is $168397 to $199700.For Washingtonbased roles the base salary hiring range for this position is $168397 to $199700.For Washington D.C based roles the base salary hiring range for this position is $168397 to $199700.For Maryland based roles the base salary hiring range for this position is $168397 to $199700.For Californiabased roles the base salary hiring range for this position is $168397 to $199700.For Hawaiibased roles the base salary hiring range for this position is $168397 to $199700.For Illinois based roles the base salary hiring range for this position is $168397 to $199700.For Minnesota based roles the base salary hiring range for this position is $168397 to $199700.Compensation offered will be determined by factors such as location level jobrelated knowledge skills and experience. Certain roles may be eligible for incentive compensation equity benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.Required Experience:
Manager
Employment Type
Full-Time
