Call Center Agent
Call Center Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Overview
Primary responsibility will be to provide exemplary customer support via email phone and live chat. You will work closely with clients to resolve basic technical issues answer questions and offer guidance on using our software and website resources effectively. If you are a customercentric individual with strong technical acumen and excellent communication skills we invite you to join our team.
Responsibilities
- Client Satisfaction: Maintain and enhance the companys reputation by delivering exceptional customer service and ensuring client satisfaction.
- Multichannel Support: Provide timely and effective support to clients through phone email and live chat channels.
- Client Engagement: Schedule and conduct client walkthroughs or training sessions as requested to ensure clients are proficient in using our software and website resources.
- Technical Issue Resolution:Assist clients in resolving technical issues related to our software and website resources.
- Documentation: Maintain accurate records of client interactions and technical issues documenting solutions and insights for future reference.
- Continuous Learning: Quickly learn and stay uptodate with a variety of websites and software programs to provide comprehensive support.
Qualifications
- Customer service experience is required.
- Strong computer skills with the ability to troubleshoot technical issues effectively.
- Proficiency in proper spelling punctuation and grammar when writing emails.
- Excellent communication skills on the phone with a friendly and patient demeanor.
- Selfmotivated and reliable with a strong commitment to client satisfaction.
- Ability to quickly learn and navigate various websites and software programs.
- Previous experience in providing software and website support is desired.
About Greenshades Software
Greenshades Software is a leading provider of innovative software solutions designed to streamline and enhance various aspects of human resources payroll and tax compliance processes. With a commitment to delivering cuttingedge technology and exceptional customer service we empower businesses to optimize their operations and ensure compliance with everchanging regulations.
This is a remote position.
Required Experience:
Junior IC
Employment Type
Full-Time
