Call Handler
Call Handler
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Job Description
- Responding to inbound customer calls professionally quickly and effectively
- To provide an efficient and courteous telephone answering service and deal efficiently with all enquiries.
- To operate and monitor control room systems to 100% accuracy
- To record all events and actions taken in a clear legible and accurate format
- Ensure all queries are undertaken in compliance with the operating procedures legislation and the codes of practice
- To receive and disseminate intelligence/information to the security and law enforcement community in a timely manner
- Recognizing reacting & escalating incidents for both emergency and non-emergency calls and alarm activations
- To identify and report equipment failure.
- Implement and act in accordance with the organizations information security policies
- Protect assets from unauthorised access disclosure modification destruction or interference
- Report security events or potential events or other security risks to the organisation
- Obtaining assessing and accurately recording comp
Requirements
- Experience in a call centre /helpdesk environment
- High attention to detail
- Able to work on multiple computer systems
- Ability to deal tactfully and effectively with a wide range of people.
- Strong interpersonal and team working skills
- Able to establish and maintain customer rapport
- Team player
- Ability to manage workloads and work under pressure
- Ability to work within a continually changing environment
Benefits
- Supportive and Collaborative Environment
- Company Health Care Plan
- Company Pension
- Life Insurance
- 25 days holiday plus Bank Holidays
- Development Opportunities
- Referral Scheme
- Employee Recognition Scheme
- Employee Benefits Programme including shopping vouchers and discount; up to 1200 a year on reals savings for everyday needs
- Cycle to Work Scheme
- Wagestream Get instant access to your wages through our financial wellbeing tool.
Experience in a call centre /helpdesk environment High attention to detail Able to work on multiple computer systems Ability to deal tactfully and effectively with a wide range of people. Strong interpersonal and team working skills Able to establish and maintain customer rapport Team player Ability to manage workloads and work under pressure Ability to work within a continually changing environment
Employment Type
Full Time
Key Skills
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