Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative highquality solutions designed to enhance lives and delight those we serve. Were looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS) the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity it is an essential part of this worldchanging company delivering on Toyotas vision to move people beyond whats possible. At TFS you will help create bestinclass customer experiences in an innovative collaborative environment.

To save time applying Toyota does not offer sponsorship of job applicants for employmentbased visas or any other work authorization for this position at this time.

Who were looking for

Toyotas Experience Center East Customer Care Team is looking for a passionate and highly motivated Customer Care Advocate.

The Customer Care Team ensures all customer requests in which live support is required are addressed in a personalized and proactive matter. The team responds to inbound communications from customers dealers and third parties generated through multiple channels across the TFS LFS and Private Label portfolios and takes the necessary steps to resolve the inquiry while delivering an exceptional experience.

Customer Care Advocates are responsible for inbound and/or outbound communications from delinquent and nondelinquent customers dealers and third parties and will provide customeroriented service and problem resolution in accordance with established guidelines documenting all interactions with customers clearly and concisely and through designated communication channels.

Center Operating Hours

You must be available to work a shift between the hours of 8 am5 pm.

Training

Training for this position will be from 8 am5 pm Eastern time for 12 weeks starting on June 2nd.

The first 6 weeks will be virtual and the second 6 weeks will be inoffice training.

Pay/Benefits

Competitive base salary as well as benefits effective day 1.

Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.

What youll be doing

• Accountable for accurate and timely handling of all aspects of customer inquiries account maintenance and transactions.

• Respond to communications from customers dealers and third parties primarily via telephone with some email and written correspondence.

• Analyze account characteristics and work with customers to resolve their issues while providing best in class customer service.

• Follow engagement strategy to enhance customer satisfaction and build loyalty to the TFS/LFS and/or Private Label (MFS) brand.

• Document all activities in a clear and concise manner utilizing the appropriate systems in accordance with established procedures.

• Keep abreast of changes in policy and procedures to ensure compliance with highrisk processes.

What you bring

• HS Diploma or GED.

• Focus ones actions and decisions on timely and accurate responses to customers.

• Listens actively and remains engaged.

• Has excellent verbal communication and interpersonal skills.

• Strong ability to apply lessons learned from past experiences and work through complex changes/situations in a consistently evolving work environment.

Added bonus if you have

• College degree or equivalent work experience preferred.

• Experience working in a contact center.

What well bring

During your interview process our team can fill you in on all the details of our industryleading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork flexibility and respect.

• Professional growth and development programs to help advance your career as well as tuition reimbursement.

• Team Member Vehicle Purchase Discount.

• Toyota Team Member Lease Vehicle Program (if applicable).

• Comprehensive health care and wellness plans for your entire family.

• Flextime and virtual work options (if applicable).

• Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute.

• Paid holidays and paid time off.

• Referral services related to prenatal services adoption childcare schools and more.

• Flexible spending accounts.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.