Operations Manager
Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Manage a Team of Ops Associates for a fastgrowing NYCbased custom apparel startup (Remote)
Hi this is Arpana one of the founding members of Fresh Prints. In December 2016 I came across a job post on Naukri from Jacob Goodman one of the coowners of Fresh Prints. They were looking for someone to lead their Operations team in India. The post had already been taken down but I decided to send Jacob an email anyway. To my surprise he replied and soon I found myself stepping into what would be a lifechanging opportunity.
During the interview process it became clear just how new everything was. There was no office no payroll system no established infrastructure at all. But what struck me was Jacob and Joshs unwavering belief in the vision they had for Fresh Prints.
They didnt have all the answers but their passion was contagious and I knew I wanted to be part of building something from the ground up.
So I jumped in. I found an office figured out payroll and brought in my childhood best friend to help get things off the ground. There were so many unknowns in those early days but thats exactly what made it so exciting.
I had the chance to wear multiple hats solve problems on the fly and help build something tangible. What started as a team of two quickly grew and over the next few years we scaled operations across Finance Tech and Marketing.
As the first employee of Fresh Prints India Ive been lucky enough to help shape this company from its earliest stages. After a short break to have my daughter I returned to lead HR and recruiting. Weve gone from a spy startup to a team of 400 people across three countries. But the truth is even with all that growth we know its still day 1.
One of the things Im most proud of is how we made it through COVID19 together. I still remember March 15 2020Josh our coowner and CEO sent an email to everyone announcing that the office was shutting down indefinitely. Just like so many people around the world we were suddenly isolated from the routines and connections we relied on. We were nervous and found ourselves staring down a financial cliff.
In a matter of weeks we went from milliondollar months to zero revenue. All universities closed. All events stopped.
But wed been planning for the worst for years. From day 1 we knew wed have to make our balance sheet a strength. We figured negative events were inevitable and our stress test was to always make sure we could operate for at least year of 0 revenue without making layoffs. When Covid hit we were scared but felt prepared.
And as we struggled to adapt something unexpected happenedwe pivoted. As PPE demand soared we initially hesitated but then realized this was exactly what the world needed. Shifting from tees to PPE wasnt just a business decision; it was about showing up in a way that mattered. The entire team rallied behind the idea and our adaptability and speed helped us keep going.
While so many companies were just trying to survive Fresh Prints not only made it but even grew. It wasnt easy but this experience showed me how deeply committed we are to each other and our mission. The grit and determination we built in those tough times that willingness to adapt and keep each other steadyits what defines us today.
The opportunities that were available to me when I joined as the first employee are still here today! In fact theyre bigger now than ever. Were at an exciting point in our journey and were looking for people who want to have a massive impact on the next chapter of this story.
If youre someone who sees opportunity and isnt afraid to chase it this is the role for you. Were looking for someone with the entrepreneurial drive to take ownership challenge the norm and help us build something that lasts. Fresh Prints is a place where there are no limits. If youre someone who likes running at challenges head on this is the role for you. If youre looking for a clear set of instructions this role isnt.
If our story resonates we want to hear from you!
Heres more about the Operations Manager role:
The operations team handles the most crucial part of the business and is directly responsible for every step in delivering the end product to our customers.
- How do we build a team that drives the business forward
- How do we motivate Operations Associates to respond to a higher volume of tickets at an even higher quality
- How do you most efficiently manage incoming requests from printers customers and Campus Managers
- How can we reduce our costs and increase our profit margins overall
As a member of the Operations Leadership team youll be a driving force behind moving our Operations team forward. You will own an entire area and have a team of people to lead and motivate. You will set and track metrics by which your success will be measured.
Were looking for someone who has fantastic people management skills is a quick learner and isnt afraid to take on challenges daily. This is a highimpact role that requires excellent leadership and prioritization abilities. Were on a remarkable growth trajectory and as Fresh Prints grows you will too. You will be given the autonomy and guidance to have a tremendous impact on your role.
Youll be managing a talented team of 3 to 7 associates depending on which team you lead.
Responsibilities
- Fully own a part of our supply chain. That includes any projects requests from other functions headcount planning helping the team realize its full potential and making it futureproof
- Managing a team of Ops Associates
- Managing communications with vendors & customers
- Managing escalations from the team and solving logistical issues
- Setting and tracking team metrics
- Make sure all goals are reached
- One on one meetings with your direct reports and with your manager
Essential Requirements
- A total of 5 years of experience in operations of which 2 are in a team lead/people manager role
- Strong analytical and organizational skills
- Able to make decisions without direct supervision
- Ability to negotiate positive outcomes
- Fluency in English and excellent communication skills
- This role requires someone who is comfortable working night shifts
Personal Attributes
- Detail Oriented
- Natural Leader
- GoalDriven
- Proactive & Problem Solver
- Ability to remain calm under pressure
- Open to change
Compensation & Benefits
- Competitive annual salary between USD 15000 to USD 24000
- Health insurance
- Mental Health Benefits
- Learning opportunities
- Working in a great culture
Job Location
- Remote Working
Working Hours
- Working hours are 6:30 PM to 3:30 AM IST Monday to Friday
Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds ages LGBTQ and those with disabilities to apply.
Required Experience:
Manager
Employment Type
Full Time
