SAP ECS - IT Architecture Expert - Sydney 420471

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

Enterprise Cloud Services IT Architecture Expert

What youll do:

• Solid handson experience with SAP technologies such as SAP NetWeaver Web Dispatcher BOBJ Cloud Connector
• Good to have nonNetweaver Product knowledge of Convergent Charging Convergent Mediation OpenText etc.
• Strong background in managing largescale Cloud Operations for running SAP applications with a focus on High Availability and Performance management.
• The role demands expertise specifically managing in Outages Incidents Alerts Service Requests & Monitoring ensuring high quality delivery.
• Robust handson experience in SAP system upgrades Migrations and conversions.
• Lead key activities such as Architectural decisions process mining and continuous improvement initiatives to enhance the stability performance and scalability of SAP landscapes.
• Act as a Subject Matter Expert (SME) for complex troubleshooting and advanced incident resolution.
• Candidate should be highly adaptable ready to take on new projects on an adhoc basis and capable of working in a fastpaced environment.
• Experience in writing technical concepts such as Knowable Base Articles Wiki pages Root Cause Analysis and BLOG entries etc.
• Handson experience with improving incident management workflows and operational processes
• Contribute towards enhancing the vision and operational excellence of the ECS Last Line of Defence (LLD) team
• Collaborate closely with Leads in Applications Service Engineering and Service Operations to improve the supportability and operability of critical SAP products.
• Identify and drive Continuous Improvements for Operations across Globe
• Collaborate with Product Development and support for roadmap feature and bug fixes.
  

What youll bring:

• More than 14 years experience in SAP Basis Cloud Operations Maintenance & Support
• Indepth knowledge of SAP Basis(Netweaver& nonNetweaver Products) with a preference for SAP certification in NetWeaver or S/4HANA System Administration.
• Expertise in managing cloud environments with Hyperscalers (AWS Azure GCP) and experience in automation and provisioning in cloud operations.
• Strong ITIL and deep technical troubleshooting skills to solve & safeguard Critical / Complex activities processed by previous L2 teams
• Proven track record to Lead in resolving complex timesensitive issues during critical outages.
• Drive improvement initiatives in IM/SR Operational processes
• Collaborative mindset to work with different stake holders to achieve organisational KPI
• Analytical mindset with a detailoriented approach and a passion for cuttingedge technology and automation.
• Ability to handle complex issues with a sense of urgency and work effectively under pressure during major incidents.
• Positive proactive attitude with a customerfirst approach and strong interpersonal skills.
• Exceptional communication and collaboration skills enabling effective crossteam coordination during incidents.
• Occasional weekend support is expected
  

Meet your team:

The Application Last Line of Defence (LLD) team in SAP ECS is comprised of expert engineers dedicated to maintaining the continuous availability and performance of customer applications hosted in ECS. Specializing in critical incident troubleshooting service request resolution and proactive prevention of outages this team plays a key role in the rapid resolution of highpriority issues. The team works with both NetWeaver and NonNetWeaver technologies providing ample opportunities to upskill collaborate with internal teams and lead impactful initiatives within the organization.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 420471 Work Area: Information Technology Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.