Future position Onsite IT Support Engineer

We are gearing up for a project starting mid2025 and are looking for candidates interest in joining NSC in the not too distant future. If you are thinking about making a change but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once were ready to start recruitment activities.

The Onsite Support Engineer is responsible for providing end user support hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require handson experience of support.

• Experience with Microsoft desktop operating system and Windows application deployment configuration and management.
• Windows Client Administration.
• Build and install PCs telephone systems wireless networks and peripheral devices (such as printers scanners mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs networks telephone systems and peripherals with routine maintenance.
• Identify log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.
• Where required administer and resolve issues with associated enduser workstation network software products.
• Receive and respond to incoming calls messages and/or work orders regarding desktop problems.
• Basic experience in supporting networks devices and servers in business environment.
• Ensure that work is carried out within agreed service levels.
• Explain and document technical issues in a clear way to technical teams business stakeholders.
• Have proven track record of working with technologies from Microsoft Intune (Autopilot) SCCM VMWare Horizon Intune etc.
• Proactive and passionate of EUC with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 10 / Windows 11 support migration & Deployment.
• If necessary liaise with thirdparty support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands on Experience End to End Desktop/Laptop life cycle management.
• Experience and desire to work in a Global delivery environment.
• Communication and Analytical skills
• Provide technical support to clients onsite resolving hardware software and network issues.
• Install configure and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical and problemsolving skills.
• Train and educate clients on how to use new technologies and software.
• Document technical issues and solutions for future reference.
• Maintain a positive and professional attitude while interacting with clients.
• Stay up to date with the latest technology trends and advancements.

• Bachelors degree in Computer Science Information Technology or a related field (may not be required in all cases).
• Minimum 3 years of experience up to 5 years of experience in technical support preferably in an onsite environment.
• Strong understanding of computer hardware software and networking concepts.
• Excellent communication and interpersonal skills to build rapport with clients.
• Ability to work independently and solve problems effectively.
• Excellent time management and organizational skills.
• Valid drivers license and willingness to travel to client sites (preferred).
• Experience with specific industryrelated technologies.
• Certifications in relevant technical fields (CompTIA A Network etc..
• Bilingual or multilingual skills (country specific local language skillspreferred).

Technical Experience:

The Techbar/OSS support member should have strongtechnical knowledge and handson experienceon below technologies:

• Microsoft Client OS (Win 10 11
• Active Directory & its services DHCP DNS
• Print and File share services
• Hardware Breakfix
• Patch Management