Analyst Info Sys 4
Analyst Info Sys 4
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Job Description
Company Overview
Group/Division
Job Description/Preferred Qualifications
The Senior Unified Communications (UC) Engineer is responsible for designing implementing and managing enterprisewide communication systems to support voice video messaging and collaboration across a global organization. This role emphasizes expertise in Zoom Telephone services Microsoft Teams telephony and AV Zoom Rooms along with advanced SBC (Session Border Controller) and contact center management.
Key Responsibilities:
Manage and optimize Zoom telephony infrastructure including contact centers ensuring seamless voice and messaging services. Deploy and maintain AudioCodes SBCs and OVOC servers ensuring system reliability and compliance. Administer and manage OVOC server licenses for global operations.
Design implement and manage Microsoft Teams phone systems in a fully cloudbased model. Ensure seamless integration with global telephony services and compliance with regional regulations. Oversee SIP trunking call routing and emergency calling configurations.
Design deploy and manage AV Zoom Rooms ensuring an optimal user experience. Collaborate with vendors to implement solutions that meet organizational AV requirements. Provide ongoing support for AV systems including firmware updates and troubleshooting.
Ensure tight integration between UC platforms (Zoom MS Teams) with O365 Active Directory and other IT systems. Continuously monitor and enhance the performance reliability and scalability of UC infrastructure.
Stay ahead of UC technology trends to identify opportunities for improvement. Provide strategic input to roadmap planning focusing on scalability and global UC solutions. Maintain comprehensive documentation for UC systems including design configuration and operational procedures. Ensure adherence to global security compliance and privacy standards.
Minimum Qualifications
Educational Background:
Degree in computer science Information Technology Electronics & Communication or a related field. Equivalent practical experience in Unified Communications can substitute for formal education.
Experience:
810 years of handson experience in Unified Communications focusing on: Zoom Phone and Microsoft Teams Phone (fully cloudbased telephony systems). Global AudioCodes SBCs deployment configuration and maintenance. OVOC server setup and license management. AV Zoom Rooms design implementation and optimization. Managing and solve contact center solutions. Proven expertise in SIP VoIP telephony protocols and cloud telephony solutions. Experience in largescale enterprise UC deployments especially in global environments.
Technical Skills: Proficiency in: Zoom and Microsoft Teams UC platforms including telephony and AV solutions. AudioCodes SBCs and OVOC servers. SIP trunking call routing and global telephony integrations. AV Zoom Rooms design setup and management. Integration of UC platforms with O365 Active Directory and other IT systems. Strong knowledge of network protocols security and compliance for UC systems.
Certifications (Preferred but highly beneficial):
- Microsoft Teams Administrator Associate or Enterprise Voice certification.
- AudioCodes Certified Associate (ACA) or AudioCodes Certified Professional (ACP).
- Zoom Administrator certification (or demonstrable experience managing Zoom Phone and AV Zoom Rooms).
- ITIL certification for service management.
Soft Skills:
- Strong troubleshooting analytical and problemsolving skills.
- Excellent communication skills to interact with global teams and nontechnical stakeholders.
- Project management skills to lead endtoend UC implementations.
- Collaborative mindset to work effectively across departments and vendors.
Added Advantages:
- Familiarity with compliance and regulatory requirements for telephony in India and globally.
- Knowledge of multivendor UC platforms (e.g. Cisco Polycom) in addition to Zoom and Microsoft.
- Experience managing vendor relationships and contributing to global UC strategies.
- Understanding of IT infrastructure and Unified Communications roadmap planning.
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Required Experience:
IC
Employment Type
Full-Time
