Sr Business Analyst - AR AR Product Management

The Global Accounts Receivable (GAR) team is looking for a highly motivated Business Analyst with an ownership mindset a passion for customer advocacy and a commitment to delivering excellence in managing Accounts Receivable (AR) tools. This role is designed to focus on executing key strategic AR Tools projects that align with GARs longterm vision driving transparency collaboration and success through a structured programmatic approach.

As a Business Analyst you will be responsible for overseeing the entire change management processfrom strategy definition and technology application to program development and postlaunch success metrics. Your role will be crucial in ensuring smooth transitions and seamless tool implementation.

Strong communication skills and the ability to work effectively within crossfunctional teams are essential. The ideal candidate will demonstrate solid project management expertise as well as a relentless commitment to guiding customers through the AR tools journey ensuring they are equipped for longterm success.

Key job responsibilities
Lead the of all processes within the tool convergence lifecycle including discovery planning requirements gathering roadmap creation onboarding and change management.
Develop comprehensive Business Requirement Documents (BRDs) that guide the application development and align with business needs.
Support the migration of channels from legacy systems to new tools ensuring comprehensive User Acceptance Testing (UAT) and Production Validation Testing (PVT) are conducted for smooth transitions.
Collaborate with crossfunctional teams to prioritize execute and track project activities ensuring seamless delivery.
Design and implement a change management strategy that drives the adoption of critical changes throughout the and transition phases.
Partner with Service Centers and Product Managers to analyze key productivity metrics develop strategies and propose solutions that enhance the customer experience.
Influence crossfunctional teams (business operational and technical) to ensure adherence to best practices and successful implementation.
Champion Program Change Management pillars such as Stakeholder Management Communication Training Metrics Resistance Management and Recognition to ensure smooth transitions and effective engagement.
Conduct stakeholder management through ongoing communication at various intervals (daily weekly monthly and quarterly) across different levels departments and service centers.
Collaborate with technology teams to refine prioritize (based on business impact) and execute the application roadmap while managing the backlog effectively.
Ensure the tools operational reliability to support global teams optimizing efficiency and performance.
Work closely with the reporting team to define relevant metrics create reporting mockups write detailed requirements support data availability and track the timely delivery of reporting solutions.
Identify and address gaps in technology collaborating with technical teams to implement necessary improvements and drive continuous system enhancement.

A day in the life
Collaborate with various crossfunctional teams (business training reporting product and technical) to gather and present program updates.
Manage multiple projects and program updates concurrently ensuring smooth and tracking.
Develop effective communication mechanisms and procedures to provide timely program updates to all relevant stakeholders.
Create and report on key productivity metrics and other performance indicators tracking program defects and ensuring continuous improvement.

5 years of tax finance or a related analytical field experience
5 years of multiple finance and accounting roles experience
6 years of Accounts Receivable or Account Payable experience
6 years of applying key financial performance indicators (KPIs) to analyses experience
6 years of building financial and operational reports/data sets that inform business decisionmaking experience
6 years of creating process improvements with automation and analysis experience
6 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
Bachelors degree in engineering statistics or business or Bachelors degree and 5 years of quantitative role (engineering process reengineering quality assurance) experience

6 years of identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan experience
6 years of solving complex business challenges by delivering accurate and timely financial models analysis and recommendations that have a proven impact on business (e.g. financial savings operational improvements or customer benefits) experience
MBA or CPA
Knowledge of SQL/ETL
Experience working with largescale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards)
Experience delivering forecasting budgeting and variance analysis and data interpretation of results

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