IT Service Continuity Manager 841989

At Bayer were visionaries driven to solve the worlds toughest challenges and striving for a world where Health for all Hunger for none is no longer a dream but a real possibility. Were doing it with energy curiosity and sheer dedication always learning from unique perspectives of those around us expanding our thinking growing our capabilities and redefining impossible. There are so many reasons to join us. If youre hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference theres only one choice.

IT Service Continuity Manager

POSITION PURPOSE:

• The objective of ITSCM is to support Bayer BCM process with managing the risks that could impact Bayer IT services and agreed service levels can be maintained.
• The goal of ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and service facilities (including only computer systems networks applications data repositories telecommunications environment technical support and Service Desk) can be restored within required and agreed business timescales.
• The ITSC Manager takes overall responsibility for Bayer ITSC Overarching process.

Responsibilities include:

• Maintenance and distribution of Bayer ITSCM policy
• Collaboration with Bayer OCM Manager on BCM related activities including BIA.
• Review Business impact analysis direct additional analysis as required assess risk of disruption of IT Services to the business
• Managing the development storage and access to ITSCM related materials in line with the agreed Bayer ITSCM strategy.
• Coordination of the activities associated with the five key stages of ITSCM.
• Direct implementation of IT Service Continuity solutions assess testing of the solution ensure remediation of issues
• Management of education marketing testing and rehearsals of ITSCM related activities.
• Post invocation reviews.
• Govern IT Service Continuity plans to ensure they preserve all essential IT services
• The capture and proposals of opportunities to improve the process.
• ITSCM reporting.

YOUR TASKS AND RESPONSIBILITIES:

• Ensure that processes are followed by all stakeholders including Vendors Third Parties Suppliers Customer representatives
• Enforces process adherence across all suppliers and escalating to appropriate managers and service owners when process standards are not met.
• Communicates strategic process changes to relevant parties. Organizes and chairs calls and meetings as required by process.
• Monitors process performance metrics and Key Performance Indicators (KPls & performance SLAs
• Ensure Service quality and availability and performs required quality checks
• Ensure quality reports are produced distributed and utilized and ensure cross service improvement opportunities
• Ensure all activities in IT environment are being performed under process control
• Escalates analyzes and resolves service performance issues
• Register and implement process improvements based on audit findings
• Facilitate and participate in process audits
• Reviews opportunities and provides approval for process enhancements
• Design update of the Integrate process/procedures and KPls aligned with contractual obligations across all partners
• Propose process improvements and ensures that the process documentation is uptodate adequate and available
• Drives continuous improvement and enables innovation

WHO YOU ARE:

• University degree in business administration and/or informatics or similar education
• Extensive experience with setting up key performance indicators and operations planning
• Knowledge and experience in process management for global environments
• Proven leadership motivational and interpersonal skills as well as experience in managing governance in matrix organizations & multi partner ecosystem
• Strong knowhow in IT Service Management Processes and IT Operations procedures and tool architecture ITIL certified
• Good experience on Service management tool (eg service now) analytical tools and good understanding of agile project management skills
• Profound Knowledge of information technology and/or infrastructure operations
• Strong communication skills analytical structural and strategic skills
• Deliver responsibilities with rational expertise accuracy persistence resilience and creativity seeking to work both independently and collaboratively
• Profound English language skills and intercultural communication

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Bayer is an equal opportunity employer that strongly values fairness and respect at work. We welcome applications from all individuals regardless of race religion gender age physical characteristics disability sexual orientation etc. We are committed to treating all applicants fairly and avoiding discrimination.