Lead Service Engineer
Lead Service Engineer
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Job Description
About Us
Highland Electric Fleets electrificationasaservice (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and Canada. Our turnkey solution tackles financing vehicle procurement infrastructure upgrade and maintenance to create a reliable and affordable fleet for our customers.
We know that cleaner buses create healthier communities and its our mission to eliminate the barriers to better student health and cleaner air just 10 electric buses will reduce the pediatric asthma risk for 1500 students!*
We are looking for candidates that want to help support this mission
*Source: American Journal of Respiratory and Critical Care Medicine. Based on estimates for Highland customer with large fleet
What You Can Expect from Highland:
Competitive base salary and 10% performancebased bonus program
Mobile Maintenance Work Vehicle provided
Monthly cell phone and internet reimbursement of $130
100% Health Vision and Dental coverage for employees & their dependents
Life insurance public transportation assistance
3 weeks Paid Time Off per year
401(k) program and company match
Paid CDL and ASE pathing
A supportive highly collaborative teamoriented environment
Summary:
The Lead Service Engineer is enthusiastic about EVs and a selfstarter who will work closely with customers and Field Service Technicians to ensure that Highlands electric vehicles and charging stations are working properly and that buses can get students to where they need to be.
No day will look the same but responsibilities will include team oversight and escalation support to technician staff performing original equipment manufacturerapproved testing repairs and troubleshooting customer issues.
Highland will provide the relevant training to repair all local equipment including basic electric vehicle functions Level 2 EV chargers to DC Fast Chargers and communications equipment.
Key Responsibilities:
- Apply maintenance KPI metric reporting such as PM compliance Labor Utilization and CPMs to drive overall uptime and reduce operational cost
- Represent the company at customer locations with the highest standards of professional conduct
- Coordinate manage and serve as first escalation point for technician staff
- Provide repair and maintenance assistance to junior technician staff
- Retain a clean and safe work environment and brings any unsafe practices or conditions to management
- Diagnose malfunctions and perform electric vehicle and charger repairs (e.g. adjust/test steering electrical cooling lubricating braking systems drive trains suspensions power steering units etc.) and related assigned duties within qualification level in accordance with all relevant Federal State/Provincial and local guidelines and requirements. Testdrives vehicles to ensure repair resolved
- Maintain detailed and timely documentation for troubleshooting and repairs records time and materials used for each assignment in asset management platform
- Assist in managing of external support vendors to follow up and document repairs being made to Highlands assets
- Perform road calls and on the road repairs as assigned.
- Undergo electric vehicle and charger OEM and internal trainings
- Oversees inventory within a given area or responsibility including both stationary and mobile inventory sites hosted by Field Service Technician Is
- Duties as assigned
Desired Qualifications:
- Minimumof 5years Electrician Electric Vehicle or Medium/Heavy duty truck Fleet repair experience
- 2 years Supervisory or Lead experience preferably in a multisite environment
- Advanced Diagnostic Electrical and AC skills required
- Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals
- Natural initiative to work autonomously
- Independent problem solving skills
- Ability to manage lead and support technician staff
- Effective written and verbal communication skills with customers team members and department leadership
- Possess the recommended tools for a Medium Duty technician as well as electrical diagnostics tooling
- Flexibility to work bus depot hours (early morning to afternoon) and weekends (when on scheduled shift)
- Clean Driving Record is required
- Requirements within 12 months of employment: Commercial Drivers License Required / Minimum 3 ASE certifications required (bonus compensation available if greater)/ Minimum of 4 OEM Certifications required (bonus compensation available if greater)
- Knowledge of MS Suite products
$100000 $110000 a year
Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Employment Type
Full-Time
Key Skills
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