Team Leader - ARC 4083
Team Leader - ARC 4083
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Job Description
Team Leader
G4S has an exciting opportunity for a Team Leader to join our Belfast Monitoring Services team.
The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights weekends and Bank Holidays shifts are 7am7pm and 7pm7am.
This is a critical role to our security operation and you will be fully trained to ensure that you are compliant to the required security protocols and are prepared to deal with any situation that may arise. You will be responsible for the safety of our customers staff buildings and assets using a market leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner.
About us
G4S is a global company operating across 120 countries employing over 650000 people across the world. You can find more about us here; https://www.g4s/engb
We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Typical clients include Government Utilities Healthcare MOJ and MOD to name a few.
Duties
- Ensure the effective running of the shift team
- Manage the event and call handling performance of the shift team to achieve and exceed KPIs
- Responsible for maintaining and improving on the quality of work being delivered by the team
- Ensure full compliance to NSI and other Industry Standards
- Monitor and manage the personal development needs of the team
- Hold one to one meetings to improve motivation and morale
- Help identify develop and deliver training/coaching of the team
- Assist in the analysis and resolution of selected customer complaints
- Maintain a relevant production of succinct and timely reports for all aspects of shift teams performance across all activities
- Ensure appropriate technical and operational knowledge is kept up to date to allow input to the Monitoring Services continuous learning and process improvement plans
- Ensure Health and Safety standards are followed within the SOC
- Ensure G4S standards principles and values are upheld and openly promoted
OTHER DUTIES
- Any other duties as required by the Company.
GENERAL RESPONSIBILITIES
- The post holder is expected to show courtesy and respect towards colleagues service users and members of the public with whom they come into contact at all times.
- Managing time and prioritising workload effectively
- The post holder is expected to consistently demonstrate a high level of accuracy attention to detail and professional attitude
- Staff are expected to demonstrate their commitment to G4S Monitoring Services by their regular attendance and the completion of tasks allocated to them.
- All staff must comply with G4S no smoking policy on G4S premises.
- All duties are carried out in compliance with G4Ss Health & Safety Policy other company policies and statutory requirements.
- G4S is an equal opportunities employer. The post holder is expected to adhere to G4Ss Equal Opportunities Policy throughout the course of employment.
- To ensure the ongoing confidence of the public in the staff of G4S all staff must ensure they maintain the high standards of personal accountability required in the role.
This job description is not intended to be either restrictive or definitive. It is important to note that the responsibilities of the post may change to meet the evolving needs of the services that the Company provides. No job description can cover every issue which may arise within the post and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this document.
ESSENTIAL CRITERIA Candidates MUST possess
- Minimum 2 years supervisory experience in an operational role
- Minimum of 5 GCSEs including English and Maths at grade C or above (or equivalent)
- Comprehensive IT skills including ability to use all MS Office packages including excel
- Ability to operate in a professional and confidential manner at all times
- Excellent communication skills both written and verbal. Able to communicate effectively with all levels of business internal & external
- Self motivated and able to work on their own initiative
- Strong organisational and time management skills
- Good people development and management skills
Desirable
- Sound knowledge of monitoring business
- Knowledge of company systems and procedures
- Thorough knowledge of all aspects of the Monitoring Services operation comprising ARC CCTV DWP Milestone Tesseract Virgin HelpdeskLocation Based Services including Lone Worker Vehicle Tracking Control Room ideally all elements are preferable though not essential as specific training will be given.
CANDIDATES MUST HAVE SUPERVISORY/LEADERSHIP/MANAGEMENT EXPERIENCE TO BE CONSIDERED FOR THIS ROLE.
Benefits
- Basic hourly pay of 13.70 per hour (salary equivilant to 30603.30 inclusive of night shift allowance)
- Excellent opportunities for career progression within both the department and organisation
- Full training and support in the role will be provided from day one
- Plenty of overtime opportunities
- Free Parking
- 5.6 weeks holiday per year 8 of these will be in lieu of bank holidays (worked or not worked)
- Pension and Life Assurance scheme
- Perks at Work scheme including staff discounts with major retailers such as: Argos TK Maxx Virgin Media Currys PC World and many more
- Working with market leading system
The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights weekends and Bank Holidays shifts are 7am7pm or 7pm7am.
You will need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.
Given the nature of the industry we do need to ask some questions for security and compliance purposes but dont worry you will only need to complete them once.
In 2021 G4S a Londonbased global security company was acquired by Allied Universal a leading security and facility services company that provides proactive security services and cuttingedge smart technology to deliver tailored integrated security solutions. This acquisition expanded Allied Universals footprint and infrastructure on a global and local level. Through a global workforce of approximately 800000 people* we leverage best practices in communities all over the world. With revenue of approximately $20 billion we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe we have an extensive network of offices and more than 46500 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers communities and people in todays world. Allied Universal is There for you. For more information please visitwww.g4s.comorwww.aus.
*Total workforce includes employees and subcontractors
Employment Type
Hourly
