Onsite Specialist London
Onsite Specialist London
Posted on :
08-04-2025
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1 Vacancy
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Job Description
Work Flexibility: Onsite
ProCare Onsite Specialist
Contract: Permanent Contract
Position Location: Based primarily in University College London Hospital.
Main function of job: (Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required):
- Advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment
- Responsible for trouble shooting and maintaining the overall status of Stryker equipment
- Show evidence of improving systems/processes within the Managed Service Account to improve the service offered
- Provide education for clinical staff on the use and operation of Stryker equipment.
- Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise.
- Be able to be a mentor to new starters in the account demonstrating a depth of knowledge of the role and best practices as well as able to offer training and support
Duties / responsibilities:
- Provide technical support for all Stryker equipment
- Have a thorough understanding of the systems in use be able to identify key areas of the processes/systems in use and analyse and develop them making recommendations and putting potential improvements in place.
- Follow up on any process/system improvements with thorough analysis and ability to evaluate success
- Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises
- Provide a strong communication link between the customer and all Sales Managers across the franchises
- Work closely with the Technical Services team to organise loaners and where necessary carry out upgrades on equipment within the account
- Facilitate training sessions for Theatre Staff on Medsurg equipment and aid in the training of other Stryker products
- Provide live link support for live surgery cases ensuring all equipment is fully functional and tested.
- Work with MESU within account to ensure that all equipment tested to required standards and all procedures regarding Stryker equipment are followed
- Be able to train new members of Managed Services on the role
- Teach and guide new Operating Theatre Specialists or Stryker personnel using best practices in both Medsurg and other Stryker equipment and systems
- Maintain and update the Managed Service handbook
- Produce a monthly service report and record KPI data
- General administration such as keeping track of items sent back for repair organising couriers etc.
What you will need:
- Qualification in Biomedical or Mechanical Engineering or an Engineering disciplinebased degree.
Experience required:
- Have 12 years experience in Medical environment or experience with medical equipment
- Experience in a Hospital would be desired
Specialist training required:
- Product training
- Theatre Skills
Any other particular aptitude / skill required:
- Excellent communication skills
- Customer focused and service orientated
- Analytical and exhibits original thinking
- Innovative and drive for continuous improvement
- Highly disciplined individual
- Organised
- Articulate and literate
- Team player
#IJ
Travel Percentage: NoneRequired Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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