Support Engineer III Just Walk Out Tech
Support Engineer III Just Walk Out Tech
Posted on :
08-04-2025
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1 Vacancy
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Job Description
As part of the AWS Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage daytoday operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons realworld experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are nobrainers to buy and easy to use.
Join us on our mission to revolutionize the way the world shops. We are the Amazon Physical Stores Technical Operations team responsible for launching and operating the commerce software services which run stores with its Just Walk Out technology.
Our approach to problems is entrepreneurial. You will be challenged to invent create and solve challenging problems as well as wear many hats and collaborate in an environment thats more startup than big company. You will need a strong ability to troubleshoot hardware software and network issues.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. AWS Support is 24x7x365 operations and work timings for this role is in India night time i.e. 9 PM to 6 AM IST or 1 PM to 9 PM IST. You are expected to work in night shifts hours based on business requirements.
As a Support Engineer (Technical Operations Center Engineer) you seek resolution to problems and mitigate risk always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on distributed systems enjoy trouble shooting and solving complex problems consider the opportunities to work with Amazon Physical Stores.
You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. You will be counted on to identify areas of improvement and drive projects to implement them. We consistently whiteboard so be comfortable writing and supporting your ideas on the team board. You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team. You should be comfortable with a level of ambiguity thats higher than most projects and relish the idea of solving big challenges. You will also mentor other engineers in your area of expertise. Along the way we guarantee that youll work hard have fun and impact many customers!
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
3 years of technical support experience
Experience scripting in one or more language (e.g. Bash Python Perl Ruby)
Experience troubleshooting and debugging technical systems
Experience with REST web services XML JSON
Experience working with device technologies under development familiarity with flashing firmware basic device debugging and familiarity with reading/pulling device logs
Knowledge of networking protocols such as HTTP DNS and TCP/IP
2 years of software development experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Join us on our mission to revolutionize the way the world shops. We are the Amazon Physical Stores Technical Operations team responsible for launching and operating the commerce software services which run stores with its Just Walk Out technology.
Our approach to problems is entrepreneurial. You will be challenged to invent create and solve challenging problems as well as wear many hats and collaborate in an environment thats more startup than big company. You will need a strong ability to troubleshoot hardware software and network issues.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. AWS Support is 24x7x365 operations and work timings for this role is in India night time i.e. 9 PM to 6 AM IST or 1 PM to 9 PM IST. You are expected to work in night shifts hours based on business requirements.
As a Support Engineer (Technical Operations Center Engineer) you seek resolution to problems and mitigate risk always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on distributed systems enjoy trouble shooting and solving complex problems consider the opportunities to work with Amazon Physical Stores.
You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. You will be counted on to identify areas of improvement and drive projects to implement them. We consistently whiteboard so be comfortable writing and supporting your ideas on the team board. You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team. You should be comfortable with a level of ambiguity thats higher than most projects and relish the idea of solving big challenges. You will also mentor other engineers in your area of expertise. Along the way we guarantee that youll work hard have fun and impact many customers!
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
3 years of technical support experience
Experience scripting in one or more language (e.g. Bash Python Perl Ruby)
Experience troubleshooting and debugging technical systems
Experience with REST web services XML JSON
Experience working with device technologies under development familiarity with flashing firmware basic device debugging and familiarity with reading/pulling device logs
Knowledge of networking protocols such as HTTP DNS and TCP/IP
2 years of software development experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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