Solution Advisor Senior Specialist - FM 415612
Solution Advisor Senior Specialist - FM 415612
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
What youll do
Drive customer success and revenue growth by aligning SAP solutions with customer needs fostering early engagement and delivering impactful experiences that maximize customer value and ensure high renewal rates.
The Customer Experience Solution Advisor Specialist brings welldeveloped solution and business process knowledge to customers by demonstrating a compelling vision of the future with SAP Customer Experience and partner solutions. The ideal candidate will have strong presentation skills deep knowledge of CX/CRM market and the ability to engage with stakeholders at all levels. The individual will act as a subject matter expert on SAP Customer Experience cloud solutions staying current on product updates new features and industry trends.
Account team Engagement:
- Engage customers early in the sales cycle matching needs to SAP Customer Experience and partner solutions and advising account teams on opportunities based on success probabilities and strategic account positions
- Manage the business process discovery to provide a foundation for the solution recommendations and support the business capability mapping technical discoveries and the case for change.
- Support new sales and adoption by providing solutionspecific expertise and competitive differentiation.
- Provide expertise to the account team and to the development of the account strategy.
- Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs.
- Develop and deliver compelling stories and demonstrations that illustrate differentiated business outcomes utilizing standard messaging and digital assets throughout the customer journey
- Collaborate with customers and partners to cocreate an agreedupon SAP vision aligning messaging and gaining customer trust
- Ensure worldclass customer experiences in critical segments driving adoption and consumption to maximize customer value
- Continuously explore and communicate the added value of SAP solutions to each account supporting the process of value expansion and increased revenue.
Customer Lifecycle Engagement:
- Effectively transition the deal to onboarding teams / partner / Field Services/ Customer Success.
- Drive adoption by continuing to sell the vision and impact of SAPs solutions postselection.
- Provide expertise through the customers successful deployments and realization of value as required.
What you bring
- advanced technical or business skills and special knowledge in Customer Experience area (CRM Service Commerce and/or Marketing)
- understanding of the leadtocash process experience with complex Retail process analysis and mapping is a plus
- individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
- Ability to work collaboratively in a teamoriented environment while being selfmotivated to take initiative
- Ability to engage through storytelling
- Fluency in French and English
- at least 5 years experience with increasing amount of responsibility
Meet your team
Our Customer Experience team at SAP is a dynamic and collaborative group of professionals dedicated to enhancing the customer journey through innovative solutions. Comprised of talented individuals with diverse backgrounds in technology business and customer service our team thrives on creativity teamwork and a shared passion for delivering excellence. We foster a supportive and inclusive environment where everyones ideas are valued and continuous learning is encouraged. Joining our team means becoming part of a forwardthinking group that is committed to driving meaningful business outcomes and exceptional customer experiences.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 415612 Work Area: Presales Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.
Required Experience:
Senior IC
Employment Type
Full-Time
