Citrix Support Engineer 116319
Citrix Support Engineer 116319
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Job Description
Job Title:Citrix Support Engineer
Work Place Flexibility: Hybrid
Legal Entity:Entergy Services LLC
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
***This is a hybrid position located in New Orleans LA Jackson MS Little Rock AR or The Woodlands TX. Relocation assistance and sponsorship is not available.***
**The job title for this role is IT Specialist I**
Job Summary/Purpose
The Citrix Engineer will support the Citrix Administrator in providing management oversight and maintenance over the Citrix environment supporting a robust crossfunctional user base of 15K users. The Citrix environment is critical to the successful operations across Entergy and this support role is critical to the success of our employees and contract partners who rely on the environment to perform their work.
Job Duties/Responsibilities
- Perform daily responsibilities to support the Citrix environment.
- Responsible for routine patch management and system maintenance
- Assist in the design and implementation of futurestate virtual end user computing environments.
- Responsible to maintain critical business operations of Citrix 24/7/365 which may require afterhours additional hours etc to support this critical environment.
- Responsible for Citrix policies and procedures best practices and correlated documentation
- Responsible to support required system reporting (audit performance etc)
MINIMIUM REQUIREMENTS
Minimum Education Required for this Position.
BS/BA degree strongly preferred. Management Information Systems Computer Science or other technical area of study preferred.
Minimum Experience Required for this Position.
- 2 years of experience managing a Citrix environment required
- Indepth experience in the installation configuration and maintenance of the Citrix Infrastructure
- Experience with Citrix Virtual Apps and Desktops Storefront Server Citrix User Profile Manager Citrix Director Citrix Studio Citrix Machine Creation Services
- Specific and direct experience with at least one ticketing system (Service Now Remedy HEAT etc.
- Familiarity with business operations and best in class technology landscape
Knowledge/Skills/Capabilities Required for this position.
- Professional
- Ability to perform daily responsibilities to manage and administer the Citrix environment.
- Ability to troubleshoot with crossfunctional teams issues impacting Citrix users.
- Strong communication skills including the ability tocreate and articulate technical concepts.
- Review regular system monitoring verifying completion of scheduled jobs.
- Provide tier 2 and 3 support for Citrix support issues.
- Maintain user accounts distribution groups resources and permissions.
- Strong communication skills including the ability tocreate and articulate technical concepts to nontechnical users.
- Ability to work effectively with teams and resources in a multilocation crossfunctional network/matrix environment.
- Ability to leverage continuous improvement practices to provide sustainable value to internal/external customers.
- Excellent multitasking and time management skills with the ability to thrive in a fastpaced highpressure environment.
- Ability to perform problem analysis logically organize and prepare technical documentation and effectively communicate.
- Ability to learn quickly and troubleshoot a problem in a methodical manner.
- Ability to adhere to Change Management processes.
- Readiness and participation in a 24/7 oncall rotation when needed.
- Personal Style/s
- Has a high degree of integrity and forethought in approach to making decisions
- Ability to act in a transparent and consistent manner while always considering what is best for the organization.
- Selfmotivated and processoriented team player with a strong work ethic
- Comfortable with ambiguity and uncertainty; the ability to adapt nimbly.
- Ability to evaluate multiple options and make the best decision.
- Ability to work well in teams and encourage teamwork.
- Ability to work effectively in a matrixed environment.
Certifications/Licenses Required for this Position:
Relevant Citrix certifications are a plus (Citrix CCA CCP CCE)
#LITR1
#LIHYBRID
Primary Location: LouisianaNew OrleansLouisiana : New Orleans
Arkansas : Little Rock
Mississippi : Jackson
Texas : The Woodlands
Job Function: All Other Jobs
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 2
Req ID: 116319
Travel Percentage:Up to 25
An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEI page or see statements below.
EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her behalf.If you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement:The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Companys legal duty to furnish information. 41 CFR 601.35(c).Equal OpportunityandPay Transparency.
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol)
The nonconfidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Employment Type
Full-Time
