Benefit Eligibility Worker Human Services Specialist 3
Benefit Eligibility Worker Human Services Specialist 3
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Initial Posting Date:
03/26/2025Application Deadline:
04/10/2025Agency:
Department of Human ServicesSalary Range:
$4023 $5575Position Type:
EmployeePosition Title:
Benefit & Eligibility Worker (Human Services Specialist 3Job Description:
Extended close date
Benefit & Eligibility Worker (Human Services Specialist 3 REQ177268
Salary Range: $4023 $5575
Location: Redmond
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.
OPPORTUNITY AWAITS!
Do you have a passion for serving Oregons most vulnerable community members Are you an innovative compassionate and hardworking individual who thrives when working as part of a team If this sounds like you you could be the newest addition to our team and we sincerely hope you consider joining us.
SUMMARY OF DUTIES
As a Benefit and Eligibility Worker you will:
Interview applicants and determine eligibility for people applying for various programs and benefits through interviewing gathering and assessing information. Programs we administer include Supplemental Nutrition Assistance Program (SNAP) Long Term Care (LTC) services Temporary Assistance to Needy Families (TANF) Employment Related Day Care (ERDC) Domestic Violence services and various Medicaid (Health insurance) programs.
Play a critical role in providing a safety net that supports better outcomes for Oregonians.
Provide resources that support individual and family stability.
Provide personcentered services with a traumainformed approach to identify needs.
Create a work environment where everyone feels welcomed appreciated and valued
WORKING CONDITIONS
Work schedule will be MondayFriday 8 AM to 5:00 PM Pacific Standard Time (PST) on site and in person each workday at the Redmond OEP office.
The office is constructed of cubicles so work is often interrupted and noise level is sometimes high.
Occasional overtime may be available. Travel may be required to meet business needs or to attend employee training classes. Must possess a valid drivers license and acceptable driving record to use state vehicles. Reasonable accommodations per the ADA or creative solutions in certain cases may be used to meet this need.
Serves a diverse range of customers with compassion and professionalism through a trauma informed lens. May encounter angry hostile frustrated individuals as well as those with behavioral or cognitive challenges.
Work is fast paced in an environment with constantly evolving policies and procedures. Repetitive motions prolonged sitting and daily computer and technology use. This position will be on the phone regularly or process work electronically.
Work may be reviewed by leads supervisors Quality Assurance audits or through other quality activities such as reviewing information in ONE or phone calls with Oregonians.
MINIMUM QUALIFICAITONS
Two years of experience determining eligibility for an agency program by:
interviewing to assess the needs of clients and interpreting AND
applying the policies rules and guidelines applicable to the clients situation.
OR
An equivalent combination of education training and experience relative to the class concept.
ESSENTIAL ATTRIBUTES:
We are looking for candidates with:
Experience with Assistance Programs: Demonstrating experience in understanding and processing eligibility for various state assistance programs ensuring applicants meet the required criteria.
Strong Communication Skills: Proven ability to clearly explain program information and eligibility requirements to applicants and collaborate effectively with coworkers and community partners.
ProblemSolving and Customer Service: Experience in resolving issues and providing respectful personcentered support to applicants while addressing their unique needs.
Time Management and Accuracy: Experience in managing multiple tasks efficiently while maintaining attention to detail and ensuring timely and accurate completion of eligibility determinations.
Team Oriented: Experience working within and building relationships in a team environment.
Managing high Volume of Work: Experience completing tasks duties projects and obligations with deadlines that produce quality results
ATTENTION ALL CANDIDATES!
Please make sure your application materials resume or job history are clearly outlined as this information will be used to determine your starting salary range. Note: Your cover letter (if requested) and resume may be uploaded in the Resume/CV field on the online application.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
BACKGROUND CHECKS and REQUIREMENTS
If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I9 form confirming authorization to work in the United States. ODHS will use EVerify to confirm that you are authorized to work in the United States.
BENEFITS
Amazing benefits package.
Cost of Living Adjustments.
Possible eligibility for the Public Service Loan Forgiveness Program.
Annual salary increases (until you reach the top of the listed salary range).
ODHS Employee Resource Group communities that promote shared learning.
EMPLOYMENT PREFERENCE
GENERAL INFORMATION
This is a permanent fulltime position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
CONTACT INFORMATION
We invite you to contact for accommodation requests under the Americans with Disabilities Act (ADA) application questions or jobspecific questions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
