Technical Support Engineer Ebeam
Technical Support Engineer Ebeam
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Job Description
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voicecontrolled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15 of sales back into R&D. Our expert teams of physicists engineers data scientists and problemsolvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division
The KLA Services team headquartered in Milpitas CA is our service organization that consists of Service Sales and Marketing Spares Supply Chain management Field Operations Engineering Product Training and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics image processing and motion control with worldwide service engineers 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred Qualifications
Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. Working on challenging problems requires indepth system knowledge and a sound understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods and techniques for achieving results. As the need arises collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction. Document troubleshooting processes and technical findings to generate service reports and presentations.
Responsibilities:
To respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
To assist field engineers in diagnosing troubleshooting and debugging sophisticated optical/electro/mechanical equipment computer systems coupled with software solutions.
Working on challenging problems requires indepth system knowledge and a sound understanding of operating principles.
Exercise judgment within broadly defined practices and policies in selecting methods and techniques for achieving results.
To collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.
Travel within the region and worldwide to support escalated issues onsite on short notice.
Create document content relative to troubleshooting processes technical findings provide service and postmortem reports.
May be involved in tool installation relocation and upgrade of equipment
Drive & Champion 8D troubleshooting Methodology within the TSE team
Preferred Qualifications:
Bachelor or Masters degree in Engineering or Science discipline
Strong project management skills is a plus
Handson experience in hardware and software integration testing and solving in semiconductor wafer inspection systems is an advantage
Minimum Qualifications
Basic Knowledge of Electron beam Microscopy
Minimum of 5 years of working experience
Excellent data analytical and diagnostic skills
Good presentation and interpersonal skills
Proficient with all Windows Office suite applications such as Excel PowerPoint Power BI.
50 travel to customers is required
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role level and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors including state minimum pay wage rates location jobrelated skills experience and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race religion color national origin sex gender identity gender expression sexual orientation age marital status veteran status disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at or at to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Employment Type
Full-Time
