Technical Support
Technical Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hire Resolves Client is seeking a motivated and customeroriented Technical Support professional to join. As a Technical Support specialist you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for diagnosing and troubleshooting technical issues providing timely solutions and ensuring customer satisfaction.
Responsibilities
- Provide technical support to clients via phone email or in person
- Diagnose and resolve software hardware and network issues
- Install and configure software and hardware components
- Assist in the implementation of new systems and technologies
- Document and maintain accurate records of client interactions and solutions
- Keep uptodate with the latest technology trends and advancements
- Collaborate with team members and other departments to deliver exceptional customer service
Requirements
- High school diploma or equivalent
- 13 years of experience in technical support or a related field
- Strong problemsolving and troubleshooting skills
- Excellent communication and customer service skills
- Proficiency in various operating systems (Windows macOS Linux)
- Basic knowledge of networking concepts and protocols
- Ability to work independently and as part of a team
- Experience with ticketing systems and remote support tools is a plus
- License and vehicle
- Good understanding of mobile devices will be beneficial
Certifications
- CompTIA A and N are the minimum starting points. Anything better is a bonus.
Benefits
- Highly competitive salary for this role based on experience.
- R180K R120K / monthly
- You can alsovisit the Hire Resolve website:hireresolve.zaor email me:emailprotected
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable we will put your CV on file and contact you regarding any future vacancies that arise.
Required Experience:
IC
Employment Type
Full-Time
