User Assistance Developer 414952
User Assistance Developer 414952
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
What youll do:
In SAP Technical Writers are called User Assistance Developers because thats what you do you assist the users of our software.
In a nutshell your job as a Technical Writer (User Assistance Developer) will be to understand how the software works become familiar with different types of consumers of documentation defined as SAP personas and then formulate complex technical information into userfriendly documentation.
The Role:
Technical Writers in SAP S/4HANA Public Cloud teams work with developers and product owners on defining what information needs to be passed on to users to ensure that they can fully leverage the software for their business needs. Once youve gathered the information youll formulate it in English in different formats (as a release notes announcement or a detailed instruction). After the information has reached the users your job will be to listen to their feedback and see what can be improved.
Additionally you will participate in shaping the UI and UX of the team by defining labels informational messages and other inapp text.
EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES
- Degree in Technical Writing IT Business Studies or a related subject or alternatively a languagebased university degree
- Excellent written and spoken skills in English.
- Outstanding communication writing and grammar skills.
- Ability to work to deadlines deliver on time and ensure high quality
- Interest in software development.Selfmotivated team player
- Willingness to acquire comprehensive product knowledge and learn new skills
- Knowledge of Content Management Systems (DITA) is a plus
What you bring:
- Around58yearsof experience in technical writing content writing or journalism.
- The ability to synthesize technical information into a userfriendly written text.
- Excellent knowledge of English grammar and vocabulary (focus on software terminology).
- Technical abilities:
- The ability to manually test software to understand the behavior to be documented.
- Willingness to learn to use highly configurable software and understand its complexities.
- The ability to differentiate backend from frontend processes.
Additional skills required for the role: Familiarity with the agile methodology. Understanding software development processes. Experience with writing inapp text (labels button names tooltips messages etc.. The ability to formulate a text for different types of users.
Meet your team:
The Product Services UA team is based out of Bangalore and supports the development teams in Public Cloud ERP. We support different LOBs in Public Cloud like Operational Manufacturing EPPM Q2C Transportation Management and Tools and Delivery.
TheUser Assistanceteam creates a knowledge powerhouse to address the growing market bycentralizing user assistance and translation to innovate and reimagine a consistent public cloud endtoend experience for our customers and users.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 414952 Work Area: SoftwareDesign and Development Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.
Employment Type
Full-Time
