General Manager Retail Partnerships 116935

The Hopkins Dining is seeking aGeneral Manager Retail Partnershipswho will provide the daytoday vision planning and direction for the partner and affiliate dining locations in the Hopkins Student Center and across the Homewood campus with a focus on student satisfaction and engagement quality and service. They will work closely with the Assistant Food Service Director Retail Dining ensuring exceptional quality service and customer satisfaction. The ideal candidate will possess strong leadership skills a keen eye for detail and a passion for delivering an outstanding dining experience to the University community. Focusing on the student experience and quality will be vitally important in the role.

The Hopkins Dining General Manager Retail Partnerships is part of Hopkins Dining within the Division of Student Affairs and is responsible for enhancing the student experience by providing quality retail dining services to students faculty staff and visitors. This position reports to the Assistant Food Service Director of Dining Retail Operations and shares the commitment to create an environment that enhances the dining experience of Hopkins students and supports the academic mission of the University. It is the universitys goal to be one of the top dining programs in the country.

Hopkins Dining manages a selfoperated program with both retail and residential operations in locations on the Homewood and Peabody campuses. JHU will be expanding the footprint of dining with the addition of the Hopkins Student Center SNF Agora Institute and an expansion of the Ralph OConnor Recreation Center.

Specific Duties & Responsibilities

Overall Responsibilities

• Develop and implement strategic plans to achieve operational excellence meet financial targets and exceed customer expectations.
• Establish and maintain standardized operating procedures for food preparation presentation and service in accordance with industry best practices and regulatory requirements.
• Ensure compliance with food safety standards sanitation guidelines and health regulations to uphold the highest levels of cleanliness and hygiene.
• Foster strong relationships with campus stakeholders including students faculty administrators and external vendors to enhance the overall dining experience and support campus initiatives.
• Stay abreast of industry trends emerging technologies and customer preferences to continuously improve foodservice offerings and enhance customer satisfaction.
• Prepare regular reports analyze key performance metrics and present findings to senior management to inform decisionmaking and drive continuous improvement initiatives.
• Assist in the general administration of dining across Homewood campus with partners and affiliates including the establishment and implementation of policies and procedures contract management and crisis management.
• Oversee the daytoday retail operations across Homewood campus partners and affiliates.
• Manage food vendor contracts for all partners and affiliates across Homewood Campus.
• Assist with retail marketing efforts and work with the Hopkins Dining marketing team to ensure the messages are appropriate for the Campus Community and in line with Hopkins Dining Marketing.
• Monitor the financial performance of all retail operating units for partners and affiliates across Homewood campus and provide guidance for increasing sales and student engagement.
• Collaborate with key members of Hopkins Dining to ensure food safety customer service and nutrition procedures are being followed by our partners.
• Collaborate and create positive partnerships with building managers where the partners and affiliates are operating.

Leadership and Internal Relationship Building

• Uses engagement strategies to recognize motivate and celebrate individuals and operators delivering outstanding performance throughout the locations.
• Promotes a cooperative work climate maximizing productivity and morale.
• Displays a positive attitude towards team members.
• Mentor vendor partners to develop their skills and leadership abilities.

Facilities Safety and Maintenance

• Oversee all repair and maintenance programs for affiliate retail operations across Homewood campus including preventive maintenance.
• Assist in the oversight of safety and security initiatives.
• Liaison with multiple JHU internal partners including but not limited to Facilities & Real Estate and JHU Security.

Contract Administration

• Manage the daytoday relationship with partners and affiliates across Homewood campus assuring all operations food preparation customer service food variety and quality are done at the highest level.
• Ensure and measure compliance with food standards sanitation operational hours financial terms and any other measurable objectives for partners and affiliates across Homewood campus; intervention may be necessary at times to protect the University.
• Collaborate with Hopkins Dining Safety and Sanitation team to develop a program of inspection reporting correction and reevaluation of the dining partners and affiliates.
• Enforce adherence to federal state and local laws and regulations in regard to the delivery of a food service program.
• Develop action plans and goals for correction of any partner and affiliates noncompliance with food service agreements.
• Disseminate feedback and assessment data to vendors for improvement and goal development as needed for improvement.
• Coordinate meetings as necessary with partners and affiliates to maintain excellence and develop partnership goals for joint success of the institution and each partner and affiliate.
• Facilitate any contractor transition to ensure uninterrupted service to the University.
• Collaboratively work on a marketing program for the vendors within the dining program.

Special Knowledge Skills and Abilities

• Proven ability to lead and develop a diverse team.

• Ability to maintain organization in a changing environment.

• Exhibits initiative responsibility flexibility and leadership.

• Able to communicate effectively with management team students and team members.

• Ability to taste and evaluate food and beverage products.

Additional Information

• This position is considered essential personnel and will be asked to be oncall via phone as needed for Hopkins Dining partners as well as the larger Hopkins Dining team during the semester as a point of contact for Hopkins Dining partners and internal parties.
• May need to report to campus to manage emergency situations.
• This position will also need to execute flex hours (including weekends) to accommodate maintenance and service work or other office events during nonbusiness hours typically quarterly.

• Associates Degree or Culinary Degree Equivalent or years of experience equivalency.
• A minimum of 3 years of Food Service Management experience with at least one year in a supervisory role.
• ServSafe and Allertrain certification is required and must be obtained within three months of employment if not currently held.
• Additional education may substitute for required experience and additional experience may substitute for required education to the extent permitted by the JHU equivalency formula.

• Experience managing multiple contracts/partnerships.

Classified Title: Food Services Manager
Job Posting Title (Working Title):General Manager Retail Partnerships
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $48000 $84100 Annually $80000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: 5 days a week night and weekend work as necessary
Exempt Status:Exempt
Location:Homewood Campus
Department name: Hopkins Dining
Personnel area: University Student Services