Technical Relationship Specialist Southern Europe BENELUX
Technical Relationship Specialist Southern Europe BENELUX
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Job Description
Technical Relationship Specialist
Southern Europe & BENELUX
This role is designed to provide support to our account team and partners during key project phases supporting Sales SEs and Partners ensuring smooth and efficient operations to accelerate business with customers.
Key Responsibilities:
Support Critical SEs Project Steps: Assist our team in navigating project stages from leverage Fortinet Advanced Services and PS to critical customer deadline related to renew crosssell upsell.
Assist Account team in Escalations: Act as the point of communication between customer partner and Fortinets account team and support in case of long situations. Align customers expectations with or standards and processes involve partner to create action plan to quickly resolve situation.
Desired Skills
- Demonstrable results working as a trusted advisor to drive business value for customers.
- Strong project management skills ability to multitask and work in a dynamic
- environment
- Handling customer escalations managing customer expectations and driving
- successful resolutions
- 5 8 years experience in similar roles
- Excellent problem solving and analytical skills.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
