Level I Technician
Level I Technician
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Job Description
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
- Career Advancement Opportunities
- Competitive Compensation
- People First Culture
- HandsOn Opportunities to facilitate learning
- Provide first contact support of incoming requests to the service desk via telephone web portal email to ensure courteous timely and effective resolution of enduser issues.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform handson fixes at the desktop level when remote tools are not appropriate including hardware repairs delivery of peripherals or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install MSP and Client related software as needed.
- Create Modify and Update knowledge based articles based on issues being seen.
- Alert Senior Techs to possible issues within an environmenet
- Perform preventative maintenance including checking and cleaning of workstations printers and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
- Exceptional written and oral communication skills.
- Experience with desktop operating systems including Windows 7 Windows 10 and Mac OS.
- Experience with server operating systems including Server 2008 Server 2012 Server 2016 is a plus.
- A Thirst for Knowledge and Eager to Learn are a Must
- Active Directory knowledge a plus
- NinjaOne RMM and Autotask PSA Experience a plus
- Valid Driver License and ability to drive to customer locations when required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Employment Type
Full-Time
