Manager
Manager
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Job Description
Job Description
THE OPPORTUNITY
THE ORGANIZATION
Founded in 1976 Nordic Holdings owns and operates a combined total of nine Konto Furniture and Sofa Land stores throughout Alberta with 120 team members on board. Both brands offer a unique blend of imported and domestic valueadded home furnishings. If youre looking to join a young energetic and successful team this could be the opportunity for you.
For more information please visit their website at www.nordicholdings.
RESPONSIBILITIES
Store Operation Duties
Team Leadership & Development
- Recruit train and mentor a team of commissionbased sales associates.
- Helping to create and achieve store sales goals and budgets while still handling store level management responsibilities.
- Foster a culture of accountability collaboration and success.
- Develop and implement sales strategies to drive revenue growth and exceed sales targets.
- Ensure a premium shopping experience by coaching the team on selling product knowledge and customer relationshipbuilding.
- Monitor sales data KPIs and team performance to identify areas of improvement and adjustments.
- Be available to your staff via phone and email during store hours even when you are not at the store.
Customer Concerns
- Handle day to day customer complaints warranty or service issues.
- Answer customer questions regarding estimated time of arrivals.
Maintaining Floor Product
- Work with the Visual Merchandiser to maintain all floor merchandise plans and displays.
- Ensure all product has correct pricing labels and responsible for creating any new signage.
- Adhere to corporate guidelines standards and directives.
Staff Training and Onboarding Duties
- Ensure new sales and warehouse staff is properly trained in all aspects of their duties.
- Give direction to staff to ensure Nordic policies and procedures are being followed.
- Provide a safe work environment and report any deficiencies.
QUALIFICATIONS
- High school diploma or GED.
- Postsecondary education in Interior Design or Management would be an asset.
- 3 years of experience working in sales management.
- 3 years of experience working in customer service.
- 2 years of experience working in a supervisory capacity.
- Supports promotes and ensures alignment with the organizations vision and values.
- Proficiency in MS Office.
- Ability to analyze sales merchandise reports & survey results.
- Thrive in a fastpaced environment thanks to strong organizational skills followthrough and ability to juggle competing priorities.
- Solid written and verbal skills.
- Strong attention to detail.
KEY COMPETENCIES
- Adaptability Adapts plans and goals. Recognizes and responds quickly to shifting opportunities and risks.
- Business Perspective Demonstrates thorough understanding of how each business unit adds value to the organization.
- Creativity & Innovation Provides expert insight into problems. Assists others in discovering and creating new approaches.
- Decision Making Can make smart business decisions in a timely fashion and while under pressure.
- Initiative Takes immediate action to avoid forthcoming issues or problems.
- Leading & Managing Change Manages change by adjusting priorities and reallocating resources.
- Problem Solving Remaining guided by organizational values identifies optimal solutions thinking first of possible approaches and flexibilities in the system vs. strict adherence to rules or procedures.
- Resilience Provides advice and guidance to others to assist them in coping with difficult or demanding situations.
FOR MORE INFORMATION PLEASE CONTACT
SANDY JACOBSON T: 780.944.1327 E: www.richardsonsearch
Required Experience:
Manager
Employment Type
Full-Time
