Coach

About Us

Learn Lead & Grow at Sitel Group

We believe experiences are everything and that happy associates are successful ones. Thats why we give our people the tools and the freedom to learn grow have fun and be themselves.

GROW AS YOU GO.We invest in you with internal programs training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools skills and resources to develop both professionally and personally. You choose where you want to go; we help you get there.

BE BOLD BE YOU.#SitelLife represents our commitment to our people to YOU. Its about coming exactly as you are. We empower everyone to live their truth be themselves and use their voice and we give them a platform to do so.

WORK TOGETHER TO MAKE AN IMPACT.We strive to make the world a better place and empower others to do the same. We are missiondriven and we leverage the power of our people to make a positive impact in the communities in which we live and work.

GAIN STABILITY EXPAND POSSIBILITIES.We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy such as paid time off and referral bonuses. Plus fun perks like employee discounts.

MAXIMIZE YOUR EXPERIENCE.We value open honest and constructive conversation. We encourage you to speak up and we listen when you do. Through MAX our global community we leverage our peoples innovative ideas experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group

As a global leader in endtoend customer experience (CX) products and solutions Sitel Grouppartners withthe worlds bestloved brands from Fortune 500 companies to local startups to design buildand delivera competitive edge across all customer touchpoints.

With our awardwinning culture built on 35 years of industryleading experience and commitment to improving the employee experience we improve business results by pairing innovative design thinking and digital solutions including selfservice artificial intelligence (AI) automation and datadriven analytics with the expertise emotion and empathy of our people toCreate Connection. Value Conversation

SUMMARY OF RESPONSIBILITIES

Ensure that calls are handled professionally.

Provide direction and guidance to guarantee the consistent achievement of key performance metrics.

Achieve measure report and communicate metric goal attainment for assigned team.

Ensure accurate and timely communication of client and campaign issues to Manager Site Operations.

Consistently achieve goals for the number of call monitoring per week and scores for an assigned team of customer service agents.

Coach mentor and develop agent team for skills expansion and promotional opportunities.

Perform other duties as assigned.

QUALIFICATIONS

Minimum of 12 to 18 months of call center experience preferably as a product specialist.

Demonstrated interpersonal coaching and supervisory skills.

KNOWLEDGE/ABILITIES

Demonstrated ability to set priorities and multitask.

Excellent verbal and written communication skills.

Good computer skills (hardware operating systems Internet).

EDUCATION

Fouryear college degree or directly related work experience.