Sr Program Manager Operations Technology Supply Chain Solutions
Sr Program Manager Operations Technology Supply Chain Solutions
Posted on :
08-04-2025
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1 Vacancy
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Job Description
We are seeking a highly skilled and experienced Sr. Program Manager to drive our global product lifecycle management initiatives within the Operations Technology Solutions Supply Chain (OTSSC) organization.
As a member of our Product Onboarding and Enablement (POE) team this role will be responsible for designing implementing and optimizing endtoend product lifecycle management strategies across Amazons Worldwide Store Operations.
As a key member of the OTSSC organization you will drive operational excellence and innovation in our approach of comprehensive lifecycle of IT products from initial onboarding and deployment to maintenance and eventual retirement.
Your strategic vision and will be crucial in harmonizing processes across regions and business units optimizing costs enhancing operational efficiency and mitigating risks associated with technology asset management.
You will collaborate closely with crossfunctional teams including Engineering Technical Product Managers Finance and Field IT teams to ensure seamless integration of lifecycle management practices with broader supply chain and business strategies. This role offers an exciting opportunity to make a substantial impact on Amazons global operations contributing directly to the companys ability to deliver flexible lowtouch and secure technology solutions across its vast network of fulfillment centers transportation hubs and specialized facilities.
You will be instrumental in transforming our approach to IT asset management implementing datafocused decisionmaking processes and leveraging Amazons scale to drive significant improvements in costeffectiveness and operational resilience.
Key job responsibilities
Design and implement a comprehensive global product lifecycle management strategy aligning with IT policies and business objectives.
Drive the development of standardized processes for product onboarding maintenance and endoflife management across all regions and business units.
Oversee the endtoend lifecycle management of IT products from engineering design to procurement deployment maintenance and eventual retirement.
Implement robust tracking and monitoring systems to provide realtime visibility into inventory levels refresh cycles and key performance metrics.
Partner with Finance Capital Planning and Supply Chain Planning teams to develop longterm financial forecasts and budget plans for lifecycle management programs.
Collaborate with Engineering and Field IT teams to streamline processes and ensure consistency across the organization.
Oversee the implementation of new technologies and tools to enhance lifecycle management capabilities.
Develop and implement best practices for product lifecycle management across the organization.
Develop comprehensive change management and communication plans to support the organizationwide adoption of new lifecycle management processes.
Establish KPIs and performance management frameworks to measure the success of product lifecycle management initiatives.
Develop datadriven recommendations for continuous improvement and strategic decisionmaking.
A day in the life
* Maintain project plans timelines and resource allocation for multiple concurrent lifecycle management initiatives.
* Facilitate sessions with senior leadership to secure resources for lifecycle management initiatives.
* Collaborate with stakeholders to ensure alignment between product lifecycle management and broader supply chain strategies.
* Continuously analyze and optimize lifecycle management processes identifying opportunities for automation cost reduction and efficiency improvements.
*Oversee the implementation of training/communication plans to ensure all relevant stakeholders are equipped to execute the new processes effectively.
* Provide regular reports and insights to senior leadership on the progress challenges and outcomes of lifecycle management programs.
About the team
Operations Technology Solutions (OTS) at Amazon creates and maintains advanced technical infrastructure across various sectors supporting global sites with field technicians and engineers. OTS ensures secure reliable infrastructure for Amazons fulfillment and logistics network. Supply Chain Solutions (SCS) acts as a strategic partner optimizing IT infrastructure and equipment flow across Amazons global operations. SCS manages the lifecycle of OTSSC services aligns supply chain services with business strategy and drives technology adoption. Together OTS and SCS form the backbone of Amazons operational efficiency supporting diverse business units worldwide and ensuring seamless operations and customer satisfaction through innovative datadriven solutions.
7 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Bachelors degree
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Masters degree or PMP certificate
Strong financial acumen and experience with budget management and forecasting.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a member of our Product Onboarding and Enablement (POE) team this role will be responsible for designing implementing and optimizing endtoend product lifecycle management strategies across Amazons Worldwide Store Operations.
As a key member of the OTSSC organization you will drive operational excellence and innovation in our approach of comprehensive lifecycle of IT products from initial onboarding and deployment to maintenance and eventual retirement.
Your strategic vision and will be crucial in harmonizing processes across regions and business units optimizing costs enhancing operational efficiency and mitigating risks associated with technology asset management.
You will collaborate closely with crossfunctional teams including Engineering Technical Product Managers Finance and Field IT teams to ensure seamless integration of lifecycle management practices with broader supply chain and business strategies. This role offers an exciting opportunity to make a substantial impact on Amazons global operations contributing directly to the companys ability to deliver flexible lowtouch and secure technology solutions across its vast network of fulfillment centers transportation hubs and specialized facilities.
You will be instrumental in transforming our approach to IT asset management implementing datafocused decisionmaking processes and leveraging Amazons scale to drive significant improvements in costeffectiveness and operational resilience.
Key job responsibilities
Design and implement a comprehensive global product lifecycle management strategy aligning with IT policies and business objectives.
Drive the development of standardized processes for product onboarding maintenance and endoflife management across all regions and business units.
Oversee the endtoend lifecycle management of IT products from engineering design to procurement deployment maintenance and eventual retirement.
Implement robust tracking and monitoring systems to provide realtime visibility into inventory levels refresh cycles and key performance metrics.
Partner with Finance Capital Planning and Supply Chain Planning teams to develop longterm financial forecasts and budget plans for lifecycle management programs.
Collaborate with Engineering and Field IT teams to streamline processes and ensure consistency across the organization.
Oversee the implementation of new technologies and tools to enhance lifecycle management capabilities.
Develop and implement best practices for product lifecycle management across the organization.
Develop comprehensive change management and communication plans to support the organizationwide adoption of new lifecycle management processes.
Establish KPIs and performance management frameworks to measure the success of product lifecycle management initiatives.
Develop datadriven recommendations for continuous improvement and strategic decisionmaking.
A day in the life
* Maintain project plans timelines and resource allocation for multiple concurrent lifecycle management initiatives.
* Facilitate sessions with senior leadership to secure resources for lifecycle management initiatives.
* Collaborate with stakeholders to ensure alignment between product lifecycle management and broader supply chain strategies.
* Continuously analyze and optimize lifecycle management processes identifying opportunities for automation cost reduction and efficiency improvements.
*Oversee the implementation of training/communication plans to ensure all relevant stakeholders are equipped to execute the new processes effectively.
* Provide regular reports and insights to senior leadership on the progress challenges and outcomes of lifecycle management programs.
About the team
Operations Technology Solutions (OTS) at Amazon creates and maintains advanced technical infrastructure across various sectors supporting global sites with field technicians and engineers. OTS ensures secure reliable infrastructure for Amazons fulfillment and logistics network. Supply Chain Solutions (SCS) acts as a strategic partner optimizing IT infrastructure and equipment flow across Amazons global operations. SCS manages the lifecycle of OTSSC services aligns supply chain services with business strategy and drives technology adoption. Together OTS and SCS form the backbone of Amazons operational efficiency supporting diverse business units worldwide and ensuring seamless operations and customer satisfaction through innovative datadriven solutions.
7 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Bachelors degree
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Masters degree or PMP certificate
Strong financial acumen and experience with budget management and forecasting.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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