Retail Business Training Manager - Waltham

About the Organization

More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system court involved homeless or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space youth develop the employment skills leadership and selfconfidence they need to successfully transition to adulthood.

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.

The Opportunity

More Than Words (MTW) seeks a Business Training Manager (BTM) who is both the online shift manager and a coach for our youth. The Business Training Manager position offers an exciting opportunity for an individual with a high degree of social responsibility and an orientation to high performance to join a growing organization that combines doing good while doing well. Based on your previous experience and after intensive supported paid training you will be managing and leading shifts as the lead Manager on duty at your site within one month. We train you and you train inspire hold accountable and support your team. Previous experience in a retail setting bookstore or online industry preferred but not required.

Key responsibilities of this position include:

Manage Shifts to meet Financial Goals:

• Oversee all aspects of the ecommerce business including maximizing profitability training inventory management. Assist with merchandising marketing and events in the retail space as needed

• Oversee all safety policies and procedures to run shifts including some evening and weekend shifts Assist with opening and/or closing the store as needed

• Lead a shift of 56 youth to ensure success of all business activities: Inventorying fulfilling orders customer service and quality control

• Continually monitor and improve systems to meet revenue benchmarks for online & retail

Train Youth Employees:

• Work alongside youth to provide ongoing training feedback and support for youth to improve performance in online & store business operations

• Hold youth employees accountable for all safety policies and performance including attendance punctuality professionalism and efficiency with tasks on shift

• Work with youth and staff to support weekly Team meeting with all members of MTW

• Manage training manual updates and training schedule coordination with Management Team

Key Qualifications:

• Willingness and able to be accountable for the business operations results

• Preparedness to serve as a role model and professional resource for youth

• Willingness to work towards continual education as it related to antiracism and participate in antiracist trainings and curriculum

• A commitment to working directly with youth and a track record of motivating and supervising a team to establish and meet highperformance standards

• Ability to work a fulltime flexible schedule including some early morning night and weekend shifts willingness to get the job done and to respond to urgent issues when they arise

• Ability to multitask in a fastpaced setting

• Detail oriented and organized nature

• Exceptional communication and sensitivity for MTWs diverse constituencies

• Great customerservice skills

• Ability to train effectively across learning styles and a range of grade levels

• Able to regularly lift boxes weighing approximately 25 lbs.

• Experience managing and supervising for at least 3 years. Ideally in retail or online enterprise

• Possess a valid drivers license

• A high school diploma GED or significant work experience is required

• A fouryear college degree is preferred or relevant work experience may be considered in lieu of a college degree

Compensation: $52000$57749; commensurate with skills and experience

Benefits:

• Medical and Dental Insurance

• 401K with up to 3.5 Employer Match

• Optional tax saving Flexible Spending Accounts (FSA) for health dental dependent care transportation and parking

• Generous paid vacation and sick time

• Significant growth opportunities and professional development

• Employee Discounts

To apply: Please include both resume and a cover letter.

All of MTWs sites are commuter friendly and are conveniently located near public transportation.

Background Checks

More Than Words requires all staff service members volunteers board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a casebycase basis.

MTW EEO Statement

MTW is an equal opportunity employer fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organizations policy regarding equal employment opportunity means that all decisions regarding recruitment hiring benefits wage and salary administration scheduling disciplinary action and termination will be made without unlawful discrimination on the basis of sex gender race color age national origin religion disability medical condition genetic information marital status sexual orientation gender identity or expression citizenship status pregnancy or maternity veteran status or any other status protected by applicable federal state or local law. If you require reasonable accommodation in completing an application interviewing or otherwise participating in the employee selection process please direct your inquiries to