Associate Client Relations Specialist

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.

Job Description

Client Relations Specialist
Locations: Kansas City MO Hybrid 6 Days in Office Each Month)

Get To Know The Team:
This is an exciting opportunity in a new divisional structure within the Alt Investments Relationship Management Team that will provide resolution to daily support inquiries that are more transactional and executable in nature. As a Service Intake Associate Client Relations Specialist you will handle daily tasks such as JIRA tickets inbox management and review of dedicated AWD queues in addition to assisting on client events tasks as outlined in the following expectations.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code including jeans
• Your Future: 401k Matching Program Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
• Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
• Training: HandsOn TeamCustomized including SS&C University
• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

• Support Alternative Investment clients and provide backup coverage when other team members are out
• Ownership of the daily client requests via email
• Staying compliant the AWD queues and turnaround times
• Reviewing and completing JIRA Ticket requests for daily requests received
• Research and resolve any system issues reported by customers
• Identify and execute opportunities for process improvement
• Build and maintain documentation of Service Intake Team deliverables

What You Will Bring:

• Bachelors degree and 3 years of client facing workrelated experience required
• Excellent written and verbal communication skills
• Strong operational skills
• Problem solving and numerical reasoning skills; ability to analyze data and take action
• Career oriented highly motivated and selfstarting individual
• Ability to work in a fast paced team environment
• Efficient time management with strong organizational skills
• Ability to quickly learn and adapt to new systems processes plans and programs
• Proficiency in use of service intake tools such as word processing JIRA Chorus/AWD TAand Microsoft Excel

Thank you for your interest in SS&C! To further explore this opportunity please apply through our careers page on the corporate website at www.ssctech/careers.

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Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.