AutomotiveService Advisor
Putyour natural knack for pleasing people to work! If you can make customers feelwelcome and confident that their needs are being met then our dealership maybe your next career home. We need more than a Service Advisor; we need anexpert in the art and science of customer servicesomeone who is equally ascomfortable greeting customers as they are scheduling appointments and actingas a liaison between our customers and our service techs.
***Domestic experience preferred but not required.***
JobResponsibilities
- Attitudeis everythinggreet service department customers promptly and courteously
- Listento each customer and clearly articulate repair needs to techs
- Upsellrecommended/additional services using lowpressure highintegrity methods
- Provideaccurate estimates of repair/maintenance costs
- Adherenceto dealership policy on customer vehicle care and operation
- Followup on each repair and keep customers informed of progress
- Selland manage extended warranties
- Inspectrepair quality and ensure that all work is complete
- Notifycustomers when vehicles are ready for pick up
- Reviewand explain repairs and associated costs with customers
- Handleminor customer concerns and complaints
- KeepService Manager informed of all problems and potential problems
- MaintainCustomer Satisfaction Index (CSI) scores in accordance with dealershipstandards
Requirements
- Experience preferred but not required
Benefits
Compensation& Benefits
- Compensationis based on experience and is competitive with the retail automotive market.
- Weoffer excellent benefits.
Ourcompany maintains a strong policy of equal employment opportunity for allassociates. We hire train promote and compensate associates on thebasis of personal and professional competence and potential for advancementwithout regard for race color religion sex national origin age maritalstatus disability or citizenship as well as other classifications protectedby applicable federal state or local laws.
Required Experience:
Unclear Seniority