receptionists duties include greeting visitors answering phones and performing administrative tasks. They are often the first point of contact for customers and employees.
Responsibilities
Customer service: Greet visitors answer questions and provide information
Phone calls: Answer screen and forward calls take messages and return missed calls
Appointments: Schedule and maintain appointments and arrange travel and accommodations
Mail: Receive sort distribute and send mail
Office supplies: Take inventory and order office supplies
Meetings: Arrange meeting rooms set up catering and prepare meeting spaces
Records: Maintain records including calendars expense reports and visitor logs
Other tasks: Make copies fax documents and perform other clerical duties
Skills and qualities
Excellent communication skills both verbal and written
Strong organizational skills
Ability to multitask and prioritize tasks
Professional attitude and appearance
Proficiency in Microsoft Office and other office software programs
Customer serviceoriented
Ability to handle inquiries and complaints
Receptionists work in many industries and often receive training on the job. They may eventually advance to the position of administrative assistant.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation