Sr Engineer IT Facilities Network
Sr Engineer IT Facilities Network
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Salary Not Disclosed
1 Vacancy
Job Description
- Typically requires BS/BA in related discipline and 8 years of Technology Experience in related field or MS/MA.
- Professional certification or similar: ITILv3/4 Cloud (IAASPAAS SAAS) Cisco (CCNP CCIE) Microsoft certifications Project Management PMP.
- Strong understanding of modern telecom management platforms:
- SDWAN solutions with IPv6
- Voice SIP call center & collaboration services
- Telecom public cloud technologies
- Knowledge of ITIL functions (incident management change management knowledge base and issue management IT asset and license management service level management).
- Project management (agile/waterfall)
- Strong team/project management/networking abilities bringing together groups from different areas of the business.
- Experience managing vendors in a technology outsourced environment services & operation management.
- Must be able to lead technology deployment and support efforts.
- Experience and Knowledge of Telecom (network) Servers Collaboration (Video Voice Services Cisco) and Security Technologies such asIPSec VPN Routers DNS DHCP Virtual Machines Active Directory Policies Collaboration Technologies.
- Serves as consultant to management on major matterspertaining topolicies plans andobjectives.Stateoftheartknowledge of technologies processes and practices.
- Skilled in communicating conceptual and technical documentation both verbally (on phone oneonone to groups) and writing (technical designs architecture technologies presentations) to various audiences (work group team management internal clients).
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary but wherever you join and in whatever role youll find our benefits and rewards are among the best in the industry. They include:
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings 401K with company match
- myShares Voluntary plan to buy discounted company shares
- Medical Dental Vision wellbeing programs
- Tuition Reimbursement
- Generous Paid Time Off Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
- Hybrid Working Environment
DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need a reasonable accommodation for any part of the application process please send an email to and include your contact information
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What makes DHL greatOur People! We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No. 1 Worlds Best Workplace by Great Place to Work and Fortune Magazine
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages our employees enjoy a range of programs services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today
DHL Express US is hiring for a Sr. Engineer Facilities & Network a critical member of the IT Infrastructure team who works with crossfunctional teams to develop processes and controls that improve efficiency increase customer satisfaction and improve the user experience across all Service Centers in the US. This role will oversee telecom services and backoffice operations including telecom (IT network) implementations voice service telecom sites relocation expansions vendor management and implementation of optimization cost initiatives.
This position will capture and analyze application incidents needs to support the business flow/procedure and should be able tomanage andmaintainreports on activities (e.g. Service NOW) present observationstrackinitiatives prepare metricsandmaintainITinventorylevels.
Key Responsibilities:
- Implement monitor and manage the correct telecom infrastructure for US Express by multiple vendors (i.e. telecom carriers facilities vendors).
- Ensure uninterrupted endtoend telecom services (i.e. routers switches circuits) delivered to internal users.
- Implement the technological lifecycle of the products for telecom services as well ensure drive and improve IT audit compliance of telecom services.
- Develop short and longterm projects for increasing or improving capabilities and updating equipment to improve telecom networks.
- Follow up and manage the financial spend on telecom services including forecasting and budgeting and defining technological strategies for building out a wellmanaged operation inclusive of automated and preventive controls driving the prioritization process highlighting critical dependencies.
- Technical accountability for Routing Switching (Lan Wireless services) telecom provisioning & management service with public links & voice infrastructure and proxy/ internet services & remote telecom access.
- Provide technical support for Peripheral devices used in DHL Express (e.g. Conveyor Dim Weight Xray Scan Tunnel).
- Follow compliant operational process and procedures from BIT Infrastructure and Thirdparty Service Providers around BIT Services functions such as provisioning management services establish Service Level Agreements (SLA/OLA)
- Responsible to follow up the standard process of BIT (AOP BCA BCRS GPPRB Project ManagementPOprocessparticipatein build/acceptance test stages from initiation to deployment/transition to support.
- OverseeMDF/IDF Telecom roomsof the Service Centers ManageAutomationcomponentsremotely(e.g.Servertethered Scanners andXray machinesScannerofAutomation)
- TechnicalVendorManagement(thirdpartyvendor). May oversee the completion ofdaytodayactivitiesor assignments includingphysical support assigningmonitoring and reviewing progress and accuracy of work evaluating results etc.may contribute tovendor development.
Required Experience:
Senior IC
Employment Type
Full-Time
